Dispatcher

Service Wizard • Austin, TX, US • $18 - $20 / hour • 3m ago

Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join {company name} as a Dispatcher and play a crucial role in ensuring our customer's homes are serviced promptly.

As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team.

Key Responsibilities:

Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
Communication Point: Act as the main point of contact for field teams, customers, and management.
Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.
Emergency Response: Coordinate emergency response efforts when necessary.
Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
Collaboration: Work closely with other departments to streamline processes and improve service delivery.

Qualifications:

2+ years of dispatching experience. Call center experience is highly preferred.
HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-centric mindset.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Proficiency in basic computer applications and call center software. Service Titan experience is a plus.

Benefits:

Hourly Pay + additional incentives
Health insurance: Comprehensive medical, dental, and vision coverage.
Retirement plan: 401(k) with company match.
Paid time off: Generous vacation, holidays, and sick leave.
Training and development: Ongoing opportunities for professional growth and advancement.
Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

About us

Since 1968, Service Wizard has served the Austin, TX area with expert AC and Heating service. Our clients love our service and friendliness and as a result of the standards that we’ve set, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.

With a rapidly growing number of employees, we have built a reputation for quality and service that cannot be matched. Our goal from the start has always been to provide homeowners with service that is beyond their expectations. We value our team here at Service Wizard, where you’ll find a family-oriented business with fantastic benefits, performance-based bonuses, and company incentive trips. You’ll be surrounded with winning individuals driven to be the best.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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