ABOUT PRIME RESIDENTIAL:
Headquartered in San Francisco, CA, Prime Residential is an established owner and operator of more than 19,000 multifamily apartments and townhomes, providing appealing amenities, and superior customer service in some of the most sought-after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued.
ABOUT THE PROPERTY:
Our property The Lakes has a total of 288 units, the work schedule will be Monday through Friday.
ROLE OVERVIEW:
The Service Manager leads the essential maintenance function at our communities, ensuring curb appeal, cleanliness, make readies, service requests, and ongoing maintenance. This role is critical in providing residents with essential services and maintaining their enjoyment of the community. You are integral to the smooth day-to-day operations and serve as a community ambassador, exemplifying our company values. The Service Manager must strategically and effectively lead a diverse team, aligning with the community management team and organizational values.
WHO YOU ARE:
- Technically proficient with various building mechanical components and a hands-on, advisory disposition.
- Leadership-focused with high standards of excellence and a passion for mentoring and coaching team members.
- Detail-oriented problem solver with a strong sense of ownership and pride in your work.
- Customer service-oriented professional who remains calm and professional when addressing resident concerns.
- Self-driven and proactive, able to work independently and collaboratively.
KEY RESPONSIBILITIES:
- Lead and oversee the service team, ensuring high performance and efficiency.
- Conduct daily meetings and provide coaching and mentoring to the team.
- Organize and lead training sessions in partnership with the Maintenance Training Manager.
- Collaborate with the Community Director on personnel performance and operations.
- Foster a customer-focused culture of respect, responsiveness, and efficiency.
- Manage and complete service requests and prepare vacant apartments.
- Diagnose and repair building components such as appliances, electrical systems, plumbing, and HVAC (with proper certification).
- Regularly inspect apartment homes to maintain standards.
- Ensure the quality of work performed by contractors and service providers.
- Conduct routine property inspections to identify and address safety concerns.
- Perform routine fire and life/safety inspections and annual unit inspections.
- Oversee the appearance and cleanliness of grounds, common areas, and amenities.
- Maintain proper work area conditions and adhere to safety protocols.
- Lead safety meetings, ensure SDS accessibility, and stay current with OSHA regulations.
- Manage inventory, perform preventative maintenance, handle purchase orders, and work with vendors for timely delivery.
ROLE REQUIREMENTS:
- 3+ years of related experience in property maintenance.
- Valid driver’s license for operating community vehicles and/or golf carts.
- Preferred qualifications: HVAC certification, competency in property management software (RealPage/OneSite), and multi-family housing experience.
- Leadership and communication skills: Ability to organize, motivate, lead, and coach others.
- Customer service skills: Strong interpersonal skills to interact courteously with residents and team members.
WHAT WE OFFER:
- Generous Benefits: Comprehensive medical, dental, vision, and RX plans.
- PTO: Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off.
- Retirement: 401k match up to 4%.
- Career Growth: Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more!
- Tools Provided: Service team members are provided with tool kits.
- Employee Housing Discount: Housing discount offered at our Prime Residential properties.
JOIN OUR TEAM: If you are a dedicated professional with a passion for maintenance excellence and customer service, we would love to hear from you! Apply now to join Prime Residential and contribute to our vibrant community.
Target Pay: $34/hr.
Privacy Notice: https://www.primegrp.com/ccpa-info-current-and-prospective-employees/
At Prime Residential, we celebrate and support diversity for the benefit of our employees, our business, and our community.
Prime is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Prime is also committed to compliance with all fair employment practices regarding citizenship and immigration status and, where applicable, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
Regarding Prime Residential's Compensation Philosophy: The pay range for this position refers to what we reasonably expect to compensate for this role. Individual compensation is based on various factors, including experience, education, skillset, and geographic location. The specified range is reflective of the intended regional labor market.
Job Type: Full-time
Pay: $34.09 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Property maintenance: 5 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Beaverton, OR 97006: Relocate before starting work (Required)
Work Location: In person