JH Kelly is Hiring an Experienced
Service Manager - Refrigeration Department
to join our Service Operations Team in Milwaukie, OR
About Us: Celebrating over a century of excellence, JH Kelly, LLC is a fourth-generation family-owned construction company and a recognized industry leader. With offices in Vancouver, Longview, Seattle, Bellingham, Washington, and Milwaukie, Oregon, we specialize in commercial and heavy industrial projects. Our exceptional team, honored with national safety and quality control awards, thrives in a dynamic and family-oriented work environment. Explore our legacy, projects, and opportunities at https://www.jhkelly.com/
Summary: The Service Department Manager forms partnerships with our customers and anticipates their needs. They must be professional, driven, and have a successful management track record. The Service Department Manager is responsible for owner estimates and project management on various refrigeration and piping systems and championing our safety-first culture. They are accountable for maintaining regular contact with customers, building owners, and co-workers to meet our customers’ expectations and build positive rapport with team members. The Service Department Manager is responsible for establishing and managing the refrigeration service technicians within the department.
Key Responsibilities:
- Meet profit margins
- Lead and support refrigeration service technicians
- Identify, sell, and negotiate maintenance agreements
- Manage strategies for customer accounts by learning about their organization, key decision makers, influencers, and the decision-making process
- Prepare and present effective sales proposals to new and existing customers that develop profitable results
- Perform administrative duties to include effective cost and risk management, quality assurance, and timely execution
- Develop new customers through networking and seeking referrals from current customers
- Identify and effectively participate in industry networking opportunities that drive sales and customer retention
- Document and follow up on leads and referrals using the Customer Relations Management (CRM) database per standard procedures
- Promote and facilitate a teamwork mentality
- Follow and document the annual action plan, including but not limited to calls, follow-up appointments, and proposals
- Public relations: resolve concerns and problems; provide information and advice
- Help direct and answer questions from field personnel and/or other coworkers on projects
- Review and evaluate contract compliance
- Attend meetings and submit reports (expense reports, sales reports, working agreements) in a timely manner
- Generate maximum revenue annually while maintaining profitability
- Maintain or exceed Booked Margin per Company standards
- Target, establish, & maintain a targeted number of new, long-term customer relationships annually
- Join and actively participate in industry associations that drive revenue and build loyal customers
- Perform additional tasks as assigned
Relationships:
- Maintain proactive and positive relationships within the JH Kelly team, management, and crafts, including shop and field craft personnel.
- Foster positive relationships with customers, customer representatives, vendors, and suppliers.
Experience / Qualifications:
- A minimum of 5 years of experience in the mechanical industry is preferred
Necessary Skills:
- A practical understanding of refrigeration systems, services industry, and customer service
- Proven ability to identify and capture new business
- Desire to service our customers and form partnerships
- Excellent verbal, written, listening, persuasion, and interpersonal skills
- The ability to handle multiple projects
- Ability to interact with customers, field operations, management, and office personnel that fosters constructive and effective relationships
- Ability to work independently with minimum supervision and in a team atmosphere
- Proficiency in Microsoft Word, Excel, and PowerPoint
- History of attendance reliability
- Valid license and clean driving record required
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, and/or sit with constant computer, tablet, and cellular phone use. Occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl, especially when conducting job site walks. The employee is regularly required to use hands and fingers to handle and manipulate objects, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Ability to drive an automobile and have a valid driver’s license.
Why Join JH Kelly?
- Opportunity to work with cutting-edge technologies and make a significant impact.
- Competitive salary and benefits package.
- Collaborative and inclusive company culture.
- Ongoing learning and development opportunities.
- Career growth potential within a rapidly expanding organization.
- A commitment to innovation and excellence.
Benefits Package:
- Salary: $104,000 - $133,000 (DOE), FLSA Exempt.
- Annual Performance Bonuses.
- Profit Sharing.
- Comprehensive Medical/Vision/Rx – Dental/Ortho coverage (JH Kelly pays 87.5% of total premiums).
- Paid Vacation (PTO model) and Holidays.
- 401K with a 50% company match of the first 6% employee contribution.
- Life Insurance, AD & D, STD & LTD – paid 100% by JH Kelly.
Join us on this exciting journey! Apply now and become a part of the JH Kelly legacy.
