**The starting salary for this position is $60k**
Essential Functions:
- Manages a system for effectively handling service requests ensuring the maintenance team responds within 24 hours of the initial call.
- Generates the Entrata maintenance work order report daily to track all open work order tickets. Schedules and assigns work orders for maintenance teams, tracking completion and labor/material costs.
- Schedules appointments with residents to respect their time and privacy.
- Leads maintenance team in diagnosis and repair in areas including HVAC, Heat Pump, Electrical, Plumbing, Small/Large appliance, Carpentry, Drywall, flooring, general maintenance, unit turnover, and exterior structural.
- Creates crew schedules and updates work order request systems, generating work orders throughout each day to direct service teams. Creates a 24-hour on-call schedule for the maintenance department.
- Hire, train, motivate, coach, develop, supervise, and terminate staff in order to achieve the operational goals of the property within company polices and guidelines.
- Conducts property inspections regularly, identifying all interior and exterior work to be completed, generates work orders to track completion.
- Immediately notifies management of maintenance issues and recommends resolution.
- Keeps Property Manager up to date regarding status of all repairs and maintenance.
- Works with Property or Assistant Property Manager in scheduling the make-ready maintenance of all vacant apartments.
- Manages move-in and move-outs processes including ensuring all locks are re-keyed, conducting pre-move out inspections.
- Assigns staff to complete tasks to make units ready for occupancy and inspects units prior to move-in.
- Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer cleanouts, as well as prepare site maps.
- Schedules and executes routine preventative maintenance on all appropriate equipment.
- Organizes maintenance shop, keeping inventory of supplies and equipment according to the established OSHA standards.
- Establishes or follows cost effective methods of ordering supplies, maximizing value for the price.
- Ensure any/all storage areas remain locked when not in use.
- Recommends contract services and ensures that contracted maintenance is completed in accordance with the contract and quality standards, inspecting work before signing off on work order or invoice.
- Directs staff engaged in the general cleaning and up keep of buildings, including buffing, dusting, sweeping, mopping, vacuuming, and washing windows and inspects/monitors progress. Leads completion of outdoor grounds maintenance, including daily removal and disposal of trash. Develops plan for snow removal.
- Acts as role model for Service and Site Technicians by following all company procedures and presenting an appearance appropriate for the image of the property.
- Conducts and schedules regular morning meetings and reviews safety topics.
- Performs other duties as required.
Required Knowledge, Skills, and Abilities
- HVAC certification
- CAM-T preferred.
- Demonstrated plumbing, electrical, and carpentry skills required.
- Knowledge of OSHA safety rules and regulation.
- Excellent time management and prioritization skills.
- Ability to communicate in writing, drafting performance reviews and responding to emails.
- Excellent verbal communication skills with residents and staff.
- Superior customer service skills with ability to respond to clients with diplomacy, tact and patience.
- Ability to quickly learn new technology and computer applications.
- Demonstrated sensitivity to different cultures.
- Valid driver’s license and vehicle required.
Education and Experience
- High School Diploma or Equivalent
- Five years’ experience in commercial or industrial setting
- Experience supervising a team, including acting as a role model for others, selecting and training new staff, providing mentoring and coaching to junior staff to develop professionally.
E-VERIFY NOTICES:
E-Verify Participation (English): https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-Verify_Native_Documents/E-Verify_Participation_Poster.pdf
E-Verify Participation (Spanish): https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-Verify_Native_Documents/E-Verify_Participation_Poster_ES.pdf
Right to Work (English): https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-Verify_Native_Documents/OSC_Right_to_Work_Poster.pdf
Right to Work (Spanish): https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-Verify_Native_Documents/OSC_Right_to_Work_Poster_ES.pdf
Required
Required
- Cert Apt Maint Technician
- HVAC certification
Required
- Team player
- Using hand tools
- Washer/Dryer
- Working under pressure
- Materials management/ordering/inventories
- Mediating problems
- Groundskeeping
- Following safety procedures
- Example to Others
- Equipment inspection
- Enforcing rules and regulations
- Drain/pipe cleaning
- Delegating
- Coordinating schedules
- Building maintenance
- Advanced Plumbing
- Dealing with complaints
- Snow removal
- Customer service
- Attention to detail
- Coaching individuals
- Effective listening skills
- Meeting deadlines
- Heating, ventilation and air conditioning
- Prioritizing tasks
- Microsoft Word
- Painting
- electrical
Preferred
- Dry wall installation
- Hydronic/Steam boiler
Required
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Leader: Inspires teammates to follow them
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Required
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Self-Starter: Inspired to perform without outside help
- Goal Completion: Inspired to perform well by the completion of tasks