Service Manager
Position Summary
Our Service Managers act as champions for our brand, they collaborate with teammates and demonstrate to the Glen Burnie community our company values. Service Managers direct day-to-day field service operations and are responsible for much more. Our Service Managers are working with Technicians on a daily basis – coaching, teaching, and engaging at a high level to help drive an exceptional safety culture, deliver unbelievable customer care, talent development and business growth.
Who we are:
At ColonialWebb, we are deeply committed to our people, our culture, and the continued growth of our business. As a full-service MEP (Mechanical, Electrical, and Plumbing) contractor, we pride ourselves on the quality and expertise of our teams, who work across a diverse range of specialties, including New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing. For over 50 years, we've been dedicated to delivering comprehensive solutions and unmatched service to our commercial customers, earning a reputation as a trusted contractor in the industry.
Perks of joining ColonialWebb:
- Competitive wages
- Career development and progression
- 401(k) plan with company match
- PTO and paid holidays
- Excellent medical, dental, life, vision and disability benefits
- Employee Assistance Program
- Employee referral incentives
- Salary Range: $110k-$140k
A day in the life:
- Start the day by checking in with the team to ensure that the Technicians are equipped with what is needed to complete their tasks, emphasizing safety protocols for each job
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- Spend several days a week as a “boots on the ground” leader and serve as a dynamic leader in the field
- Guide a culture that demonstrates that safety is the top priority; teach and practice behaviors that show critical thinking in safety to prevent injuries
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- Visit job sites to inspect ongoing work, ensuring compliance and quality control with safety standards and customer requests
- Lead a team of talented Service Technicians in a challenging, fast-paced service environment
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- Drive operational excellence and achieve goals through day-to-day management (i.e., reporting, inventory control, technical support, service coordination and scheduling processes)
- Serve as a key support resource for the Administration team, Service Coordinators, and Sales team (ability to bridge the gap between the field and office teammates and customers as needed).
- Cultivate and maintain lasting relationships with current customers and work with both current and potential customers to qualify service needs; develop estimates that will grow our business in the region
- Focus on development of the team, through exceptional coaching, teaching, and caring
What we are looking for:
- Accomplished in developing high performing service teams through coaching, motivating, recruiting, and performance management
- Commercial HVACR service experience to provide support to Technicians for service issues
- Industry related Service Manager or Service Supervisor experience
- Skilled in developing commercial HVAC maintenance and service estimates
- Possess excellent communication, interpersonal, and customer service skills
- Ability to manage customer relationships, perceptions, and expectations
- Strong problem solving and critical thinking skills to provide innovative solutions
- High energy level to handle a dynamic, evolving, and fast-paced workload
- Professional demeanor and positive attitude
How to apply:
www.Colonialwebb.com/careers
EOE M/F/Disability/Vet
