Job Posting: Senior Area Service Manager

Company: WPM Real Estate Management
Location: Towson, MD
Position Type: Full-Time – Monday to Friday, 8 AM - 5 PM (On-call availability required for after-hours emergencies)

WPM Real Estate Management is seeking an experienced Senior Area Service Manager to lead, mentor, and develop a high-performing team responsible for executing daily maintenance operations across a portfolio of properties. This position requires a proven track record in residential maintenance management and experience supervising teams.

As the Senior Area Service Manager, you will oversee the maintenance operations for your designated properties, ensuring top-notch service for our residents. You will leverage your expertise and leadership skills to drive team performance and maintain the highest standards of property upkeep.

Starting Salary: $90k (based on experience) +Phone Allowance

Key Responsibilities:

Mentor and develop Service Managers and Service Technicians, providing guidance to support their growth within the company.
Contribute to the Service Committee by actively participating in training and development initiatives.
Manage resident service requests: Ensure all maintenance requests are responded to within 24 hours, following up with residents to ensure satisfaction.
Utilize Entrata: Generate and manage the daily work order report, assign tasks to the maintenance team, and track completion, labor, and material costs.
Lead maintenance operations: Oversee repairs in HVAC, plumbing, electrical, appliances, carpentry, drywall, flooring, unit turnovers, and structural repairs.
Organize the maintenance shop: Maintain equipment inventory in compliance with OSHA standards and ensure cost-effective ordering practices.
Collaborate with the Property Manager: Provide regular updates on repair status, coordinate scheduling, and ensure efficient communication.
Manage vacant unit turnover: Oversee the preparation of vacant apartments, including re-keying locks and conducting pre-move-out inspections.
Oversee contracted services: Ensure external contractors meet quality standards and specifications.

Required Knowledge, Skills, and Abilities:

Strong expertise in plumbing, electrical, and carpentry.
In-depth knowledge of OSHA safety standards and regulations.
Exceptional time management and prioritization skills.
Strong written and verbal communication abilities, including drafting performance reviews and interacting with residents, teams, contractors, and vendors.
Superior customer service skills, with a focus on professionalism, diplomacy, and tact.
Adaptability to new technologies and software applications.
Cultural sensitivity and respect for diverse backgrounds.
Valid driver’s license and reliable vehicle required.

Education and Experience:

High School Diploma or equivalent required.
Minimum of 5 years’ experience as a Service Manager at a residential property with over 400 units, managing a team of 5+.
HVAC certification required.
CAM-T certification preferred, but not required.
Proven experience in supervising teams, providing mentoring, coaching, and role modeling.

Why Join Us?

Competitive salary and benefits package.
A dynamic and supportive work environment with opportunities for career growth.
Access to ongoing training and professional development programs.
Become part of a company that values your expertise and leadership skills.

WPM Real Estate Management is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#IND1

Licenses & Certifications

Required

HVAC certification

Preferred

Certified Apartment Mgr

Skills

Required

electrical
Motivating others
Leading teams
Scheduling
Coaching individuals

Preferred

Heating, ventilation and air conditioning
Business communications
Hiring
Customer service
Carpentry
Advanced Plumbing

Behaviors

Required

Leader: Inspires teammates to follow them
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred

Team Player: Works well as a member of a group

Motivations

Required

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

TTG/WPM Real Estate Management

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