Catons Villas located in Catonsville, MD, is searching for an experienced Service Manager to lead the properties' maintenance operations! The Service Manager completes daily maintenance operations for the property. They will be responsible for scheduling and managing contractors and vendors, managing work orders, apartment turns and resident concerns. Previous experience as a residential maintenance manager preferred.

**The starting hourly rate of pay for this position is $27.00 per hour**

Your job as our Service Manager is to lead the daily maintenance operations of the property.

As a Service Manager, some of your responsibilities will include:

Diagnosis and repair in areas such as: HVAC, electrical, plumbing, carpentry, drywall, flooring, general maintenance and unit turnover
Working to achieve the operational goals of the property within company policies/guidelines
Conducting property inspections regularly, identifying interior and exterior work that needs to be completed
Managing move-in and move-out processes
Scheduling and executing routine preventative maintenance
Updating work order systems and generating work orders
Communicate with Property Manager to provide updates of projects, unit turns and work order status
Scheduling and managing contractors, vendors and third-parties

This position is ideal for those that enjoy and have experience in maintenance , and for those with experience in managing a system to fulfill service requests in a timely manner.

Required Knowledge, Skills, and Abilities:

HVAC Certification
Demonstrated plumbing, electrical, and carpentry skills required
Knowledge of OSHA safety rules and regulations
Excellent time management and prioritization skills
Ability to communicate in writing, and responding to emails
Excellent verbal communication skills with residents and staff
Superior customer service skills with ability to respond to clients with diplomacy, tact, and patience
Ability to quickly learn new technology and computer applications
Demonstrated sensitivity to different cultures
Valid driver's license and reliable transportation required

Education and Experience:

High School Diploma or equivalent
Five years' experience in residential multifamily or facility maintenance

Education

Required

High School or better

Licenses & Certifications

Required

HVAC certification

Skills

Required

Supervising employees
Advanced Plumbing
Snow removal
Attention to detail
Meeting deadlines
Heating, ventilation and air conditioning
Prioritizing tasks
Microsoft Word
Painting
electrical

Preferred

Dealing with complaints
Customer service
Coaching individuals
Effective listening skills
Dry wall installation
Hydronic/Steam boiler

Behaviors

Required

Team Player: Works well as a member of a group

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks

TTG/WPM Real Estate Management

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Apartment Maintenance Manager - Catons Villas