Dispatcher/Customer Service

Get Complete Maintenance and Repair • Full-time • Buda, TX, US • $18 - $25 / hour • 3m ago

About us

Get Complete Maintenance and Repair is a small business officing in Kyle, TX. We are family oriented, professional, fast-paced maintenance and repair company providing electrical, plumbing, HVAC, appliance and handyman services. Approximately 85% of our business is commercial and 15% is residential. We are supportive to all our employees and our goal is to provide a high level of customer satisfaction for long-term relationships. Our business is grown through positive customer relationships and word-of-mouth referrals, and we have many repeat customers. Many customers are large real estate owners, management companies, universities, schools and retail chains in Austin and San Antonio.

Our work environment includes:

Office setting
Casual work attire
Relaxed atmosphere
Flexible working hours

Requirements:

-Able to multi-task by answering phones and simultaneously scheduling on computer

-Must have at least three years prior dispatching/scheduling experience

Duties:
- Answer the phones in a friendly, customer service-oriented voice
- Assist customers with work requests and questions about company services
- Enter customer work requests in Service Fusion, our dispatch and scheduling application
- Follow-up with customers as needed, including scheduling details, satisfaction with service or to facilitate payment

-Provide a high level of customer service to maintain customer satisfaction

-Requires rotational answering of phone with other dispatchers for after-hour, night and weekend calls. If it's an emergency contact technician or enter service ticket via cell phone.

-Collaborate with other dispatchers, service technicians and invoicing specialists

Skills:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in using relevant software and tools
- Attention to detail and ability to work with precision
- Ability to work independently and as part of a team
- Strong organizational and time management skills

-Warm, polite and friendly phone presence with a desire for providing excellent customer service

-People pleaser

-Please note that specific skills may vary depending on the nature of the specialist role.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday
On call

Application Question(s):

Are you able to multi-task (i.e. talk on the phone while entering a service ticket)?
Experienced with computers and accurate data entry.
Are you able to answer phones and talk to customers in a polite and friendly way, even in stressful situations?

Experience: