This Company is driven by its mission to support critical government and defense operations with reliable crane program management, advanced installations, and engineering excellence. Guided by a passion to create a higher quality world, we emphasize first-time-right solutions that generate tangible value for customers while maintaining a growth-oriented global outlook.
Position Overview:
The Service Manager leads company’s core division that inspects, maintains, and performs minor repairs on Department of Defense overhead cranes. This role is pivotal to maintaining this company’s reputation for safety, quality, and efficiency. The ideal candidate will possess strong leadership and technical skills to drive growth, process adherence, and operational excellence.
The Service Manager leads their team, ensuring operational excellence, customer satisfaction, and an understanding of contract requirements. This role is responsible for managing, supervising, and training administrative personnel and overhead crane technicians. The Service Manager also oversees risk management to ensure safe and compliant execution of inspections, maintenance, and minor repairs.
A key part of the role is fostering strong customer relationships, addressing customer service needs, and ensuring all activities align with the requirements and expectations outlined in contracts. This position demands a leader with strong technical knowledge, a commitment to process improvement, and the ability to balance the needs of customers, employees, and the business.
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Key Responsibilities:
Leadership and Team Development:
• Lead and supervise technicians and administrative staff, ensuring their performance and development.
• Foster a positive, safety-focused team environment.
• Provide coaching and mentoring to enhance team capabilities.
Process Ownership:
• Own and refine the inspection, minor repair, and small hoist replacement processes for overhead cranes.
• Manage and improve established processes for inspections and paperwork within the first year.
Scheduling and Operations:
• Supervise the scheduling of all division work efforts, ensuring efficiency and timeliness.
• Oversee tool and equipment maintenance for operational readiness.
Customer Engagement:
• Develop and maintain trusted relationships with core customers.
• Represent company’s brand positively while fostering customer loyalty.
Financial and Contract Management:
• Manage division sales, COGS (Cost of Goods Sold), and overhead to meet financial goals.
• Ensure compliance with assigned contract requirements and reporting standards.
Safety and Compliance:
• Execute inspections and repairs in a safe, methodical manner.
• Ensure adherence to OSHA and relevant industry standards.
• Ensure company has no A or B Findings attributable to our work from Navy Weight Handling Program Evaluations
Travel:
• The service manager will work in the corporate office to lead regular meetings and oversee administrative personnel. The service manager is a high travel position with approximately 20-24 weeks of overnight travel per year, primarily on weekdays.
Required Qualifications:
• Five years as a crane service manager or seven years as a lead crane technician.
• Experience implementing the U.S. Navy Weight Handling Program, NAVFAC P-307 at activities with 100 or more cranes.
• Proficient in electrical and mechanical troubleshooting.
• Strong knowledge of OSHA and industry standards.
• Computer literacy and the ability to work with relevant software.
• Ability to work at heights and carry up to 50 pounds.
