Seeking dedicated professional to join our growing team as an HVAC Office Rockstar.
This role will oversee the coordination of HVAC projects, ensuring a smooth process from scheduling to completion. The ideal candidate thrives in a fast-paced, often chaotic environment and brings exceptional organizational skills, attention to detail, and a positive, proactive attitude. This is a dynamic position that requires someone who is an early bird, ready to start around 7 AM, not afraid of hard work with many moving parts, and a fast learner with exceptional multitasking abilities.
Key Responsibilities
- Customer Coordination: Work directly with customers to schedule project start times and provide updates throughout the installation process.
- Project Monitoring: Track project progress to ensure timely completion and address any issues that arise.
- Parts Management: Order necessary parts and materials for each project to maintain workflow efficiency.
- Dispatching: Perform dispatching duties to coordinate with installation crews, ensuring efficient scheduling and routing.
- Payment Collection: Handle the collection of payments from customers in a professional and efficient manner.
- Team Collaboration: Conduct regular check-ins with crews to monitor progress, resolve issues, and foster teamwork.
- CRM Proficiency: Utilize CRM platforms like Service Fusion or Service Titan to manage project details and communications.
- Permits: Handle the pulling of necessary permits for installation projects.
- Customer Service: Professionally manage interactions with irate or dissatisfied customers to resolve concerns effectively.
- Communication: Build rapport and maintain regular contact with subcontractors to coordinate scheduling, resolve issues, and ensure timely project completion.
- Administrative Support: Assist with administrative functions related to the Installation or Service departments as needed.
Requirements
- A minimum of 3 years of experience in dispatching and customer service, preferably in a related industry.
- HVAC industry experience is highly preferred.
- Proven experience working closely with field technicians to support operations.
- Familiarity with dispatching and CRM software like Service Fusion or Service Titan is a plus.
- Strong multitasking abilities with the ability to handle many moving parts simultaneously.
- A fast learner who can quickly adapt to new tools, systems, and processes.
- Flexibility to pivot tasks at a moment’s notice and thrive in a dynamic environment.
- Professionalism and composure when dealing with challenging customer interactions.
- Punctuality, reliability, and excellent attendance.
- Exceptional organizational skills and attention to detail.
- Ability to work collaboratively with others and maintain a positive team dynamic.
- Strong problem-solving skills and the ability to handle pressure effectively.
Attitude
- A "can-do" mindset and willingness to learn new skills.
- Thrives in a fast-paced environment with changing priorities.
- Committed to delivering outstanding customer service and resolving issues with professionalism.
- Not afraid of hard work and committed to staying on top of many moving parts.
What We Offer
- Competitive pay based on experience.
- Affordable and company-paid benefits.
- Generous paid time off.
- Regular company events and a supportive team culture.
- Opportunity to grow within a thriving company and work with amazing colleagues.
If you are an early riser, detail-oriented, reliable, and ready to take on a challenging and rewarding role in the HVAC industry, we encourage you to apply confidentially.
Join us in delivering exceptional service and results to our customers!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Experience:
- Customer service: 3 years (Required)
- Dispatching: 1 year (Required)
- Project management: 1 year (Preferred)
- HVAC office or similar trades office: 2 years (Required)
Work Location: In person
