Ideal Plumbing & Heating is looking for an extremely experienced and highly motivated Plumbing and HVAC Service Manager to join our team to help take our company to the next level!
As a Plumbing and HVAC Service Manager you will work as a lead component of a dynamic and extremely passionate team, demonstrating motivational and technical competency to help train and build our technicians into extraordinary service men, top level customer service skills to provide customers with our guarantee for “unmatched quality through traditional service,” leadership abilities to maintain positive working relationships to create a successful company culture, and managerial accountability in order to ensure the desired company metrics.
You will work both one-on-one and in a team environment with all field and office staff to ensure that quality service is being carried through from beginning to end with every call. You will be a support staff, coach and mentor for our team of young technicians, installers and helpers.
This is not an office job.
The Service Manager position carries MANY responsibilities. The following lists a few of the primary responsibilities.
- Work with Dispatcher for scheduling calls, customer service & follow-up calls
- Know Tech skill levels and keep updated with tech status throughout the day
- Schedule, Develop & Facilitate Weekly Tech Meeting
- Schedule & conduct semi-monthly safety trainings
- Review Tech Key Performance Indicator’s daily & conduct Tech 1-on-1’s for accountability
- Estimating projects and service repairs
- Keep up to date with proper truck maintenance and stock
- Follow up on tech paperwork
- Overall Tech accountability
- Technical experience in Plumbing & HVAC
- Estimator Experience
Requirements
For the safety, security, assurance and overall peace-of-mind of our customers and our staff, the following from ALL Plumbing Service Manager applicants:
- Higher level knowledge of plumbing and HVAC codes & ability to make on the job applications
- High integrity with strong values in providing ethical and exceptional customer service
- Highly organized with exceptional follow-through abilities
- Highly motivated, self-starter who is flexible and has a great attitude
- Highly motivating and enthusiastic coach who can maintain positive working relationships
- Strong leadership and management abilities
- Current driver’s license
- Must have Plumbing & HVAC Service experience.
Job Type: Full-time
Expected hours: No less than 40 per week
Benefits:
- Dental insurance
- Health insurance
- Retirement plan
Shift:
Work Days:
Application Question(s):
- Please provide details of the Plumbing & HVAC field service skills you have
Experience:
- In Field Service Technician: 3 years (Required)
- HVAC and Plumbing Field Service: 3 years (Required)
License/Certification:
- Driver's License (Required)
- Journeyman HVAC (Required)
- Journeyman Plumber (Required)
Ability to Commute:
- Albuquerque, NM 87107 (Required)
Work Location: In person
