The Make Ready Manager is a member of the Property Management team and is a key associate in the Make Ready process and resident lifecycle. The Make Ready Manager is responsible for determining cost and labor estimates, monitoring and providing oversight of work performed and providing quality assurance during related workflows necessary to get apartment homes to rent ready status. The Make Ready Manager is involved in working with both approved vendors and our internal teams to address required construction, maintenance and make ready tasks. The Make Ready Manager is responsible for tracking, reporting and providing accurate records.
- Manage all aspects of the Make Ready process for the assigned portfolio
- Speed, cost and quality are the main focus areas
- Track Notice to Vacate (NTV) from residents and scheduled move-outs
- Perform pre-move out inspections on homes prior to current resident move out
- Perform move out inspections and determine the labor, vendor, materials and costs to return the home to a make ready condition
- Coordinates and schedules this work directly with vendors and team members
- Ability to track and assign work to third party vendors to ensure that apartments are moved to rent ready status as quickly as possible
- Perform make ready quality and move in ready inspections and is responsible for ensuring all punch list items are completed either by performing the work directly or through coordination with the assigned resource
- Complete property inspections, condition reports, costs and estimates
- Strong knowledge of the basic workings of plumbing, electrical, HVAC, flooring, appliance, landscaping and irrigation systems
- Able to complete some of the basic repairs as needed to reduce cycle times or improve the customer experience
- Responsible for ensuring all punch list items are completed and days to completion are achieved
- Ensure all workplace safety standards and practices are upheld
- Work closely with management and leasing teams to ensure that units are “rentable”
- Assist in creation and circulation of weekly, monthly, quarterly performance reporting
- Maintain regular attendance and excellent punctuality
· 5 or more years of experience as an assistant superintendent, maintenance manager or
production home customer service representative
- Knowledge of and ability to demonstrate basic workings of plumbing, electrical, HVAC, flooring, appliance, landscaping and irrigation systems
- Organizational skills, attention to detail & high performance standards
- Good communication skills (both oral & written), and must be comfortable scheduling work directly with residents
- Ability to work efficiently and to multi-task
- Proven record of working independently and with minor supervision
- An effective team player with a positive attitude
· Working knowledge of Microsoft Office software and working proficiency with hand held computer (i.e. Smartphone, iPad), Entrada experience preferred
- Ability to work weekends as necessary
- Bi-lingual a plus
Closing Statement
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.
Job Type: Full-time
Pay: $28.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Overtime
- Weekends as needed
Work Location: In person
