Fox Rent A Car is a subsidiary of Europcar Mobility Group USA, a significant player in the USA mobility markets. Europcar Mobility Group USA's mission is to be the preferred "Mobility Service Company in the USA" by offering attractive alternative solutions to short-term rentals, long-term vehicle usage, and a growing range of mobility-related services.
We offer a variety of jobs that fall under the umbrella of Customer Service Agent. However, we currently have an immediate need to "staff up" our Operations Team. We are looking for individuals who truly enjoy working with the public and that will ultimately shine in the role of Ready Line, Return, for Exit Booth Agent.
As a CSA, you will become a vital member of the location’s team and act as a Key Company Promoter! You will showcase your vibrant and spirited personality while providing the highest level of serviceability to all customers arriving to pick up or return their rental car.
As a Ready Line Agent, you will:
- Keep the ready line area clean and presentable at all times
- Ensure all vehicles are clean and ready for customers
- Pull cars out of line that doesn’t pass standards and send them for servicing
- Perform vehicle exchanges/vehicle swaps & upgrades as requested
- Ensure all vehicles have a completed check out slip
- Assist customers with locating their car and assist with luggage when needed
- Assist in moving or parking vehicles throughout the facility
As a Return Agent, you will:
- Welcome all customers back to the facility by exhibiting an approachable and welcoming presence
- Inspect returning vehicles for damage, mileage, and fuel level
- Secure vehicle keys from the customer and ensure that all luggage and personal belongs are removed
- Complete appropriate forms and paperwork to notify management of any mechanical damage and issues to the vehicle
- Review the final rental contract with the customer and explain all charges
As an Exit Booth Agent you will:
- Have an eye for detail
- Engage customers leaving the facility with a polite and enthusiastic tone
- Validate that the customer rental agreement is complete and accurate
- Scan all required documents/agreements keeping all paperwork neatly organized
- Acquire customer signature on printed check out slip
- Maintain the appearance of the booth - both inside and outside the surrounding area
- Wish customers a safe journey and ask if they need information, directions, landmarks, etc.
We offer:
- Employee Discounts
- Referral bonus
- Paid Training and Career Development Opportunities.
- Benefits: Medical, Vision, Dental, 401k
- Paid Time Off, Vacation Time, and Paid Holidays
- A Great Company Culture and an Awesome Management Team!
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Shift:
Work Location: In person
