General Manager
Holiday Inn Express
Duties:
- Oversee the daily operations of the hotel, ensuring smooth and efficient functioning
- Manage and supervise hotel staff, including front desk agents, housekeeping, and maintenance personnel
- Train and develop staff members to provide excellent customer service
- Handle guest complaints and resolve issues in a timely and satisfactory manner
- Maintain high standards of cleanliness and maintenance throughout the hotel
- Monitor and manage hotel inventory, including room availability and pricing
- Implement and enforce hotel policies and procedures to ensure guest satisfaction and safety
- Coordinate with other departments, such as sales and marketing, to maximize revenue opportunities
- Conduct regular inspections of guest rooms and public areas to ensure quality standards are met
- Prepare reports on hotel performance, including occupancy rates, revenue, and guest satisfaction
Requirements:
- Proven experience in hotel management or a similar role with strong preference for IHG/Opera experience
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication skills, both verbal and written
- Knowledge of phone etiquette and phone systems used in hotels
- Exceptional guest relations skills with a focus on providing outstanding customer service
- Familiarity with front desk operations, including check-in/check-out procedures and night audit processes
Compensation:
- $65,000+ salary (exact amount based on experience)
- Up to 20% performance bonus
- Health, dental, vision and life insurance
- Vacation, sick days, PTO
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Morning shift
- Nights as needed
- Weekends as needed
Application Question(s):
- Do you have experience with IHG/Opera? How many years?
Experience:
- Hotel management: 3 years (Preferred)
Ability to Relocate:
- Dripping Springs, TX 78620: Relocate before starting work (Required)
Work Location: In person
