Job Title: HVAC Technical Support Specialist

Reports to: Service Manager

Specific Location: Livonia, MI

Travel Required? 25%

Job Type: Full-time

COMPANY PROFILE

Carrier Great Lakes Corporation is a proud, privately owned, distributor of Carrier heating and cooling equipment, parts and supplies. With seven branch locations we have enjoyed continued success at distributing quality heating, ventilating and HVAC systems to Michigan and Northern Ohio HVAC contractors for over thirty years. Our focus is on supporting our customers; this is recognized by our continued commitment to understanding their needs and finding the best solutions to service them.

POSITION DETAILS

We are searching for the right candidate to join our team as a Technical Support Specialist.

Primary objectives of this position:

The ideal candidate in this position will:

Prepare and Conduct semi-annual technical training classes on Carrier HVAC equipment.
Provide daily Technical Support over the phone and through e-mail to customers and contractors in the field.
Provide Application support to internal and external customers.
Respond to customer warranty inquiries and provide claim analysis and details regarding claim status, payments, and credits.
Negotiate Warranty disputes between Manufacturers and customers.
Provide occasional site visit support to assist contractors and technicians in diagnosing difficult or elusive problems.
Possess experience with Ductless and/or VRF application, Installation, Troubleshooting, including their control systems .
Support the Service Manager and the service and warranty staff.
Attending training classes (on site and off site).

Qualifications:

Understanding of web based HVAC thermostat controls and IP addressing.
Knowledge of HVAC equipment and systems.
Must be computer literate with Microsoft operating systems.
MS office suite proficiency Word, Outlook, Excel, Adobe Acrobat / DC
Customer Service experience required
High school degree minimum
Excellent written and verbal communication skills
Excellent organization and record keeping skills
Ability to climb ladders, and not afraid of heights
Problem solving skills
As an employee, you must demonstrate a commitment to the Core Values of Carrier Great Lakes Corporation: Integrity, Customer Focus, Respect for People, Teamwork, and Continuous Improvement

BENEFITS OF WORKING WITH US:

We are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:

Competitive Compensation
Health Care - Medical/Dental/Vision/Prescription Drug Coverage
401(k) With Company Matching Contributions
Flexible Spending Accounts
Disability, short, and long term health insurance Programs
Employee & Dependent Life Insurance
Vacation & Company Holidays
Tuition Reimbursement

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Tuition reimbursement
Vision insurance

Schedule:

Monday to Friday

Work Location: In person

Carrier Great Lakes jobs

HVAC Technical Support Specialist