DaBella Exteriors is seeking a Marketing Quality Assurance Supervisor to lead our Marketing QA team and uphold the highest standards in communication quality. This role requires a disciplined, detail-oriented leader who thrives on structure, values delivering excellence, and is motivated by driving results through meticulous planning and execution.
Why join us? As one of the current top home improvement industry leaders, DaBella offers a dynamic work environment where your skills in precision and leadership will shine. We are offering the opportunity to advance your career while making an impact and driving meaningful improvements in a rapidly growing organization.
Schedule: Monday – Friday, Full-time (In person: Austin, TX)
Compensation: $55,000 - $60,000 Salary
Position Overview: The Marketing Quality Assurance Supervisor will oversee the Marketing QA team, ensuring compliance with quality communication standards and supporting continuous improvement efforts. This role includes leading the team in conducting audits, maintaining documentation, and evaluating performance while fostering a collaborative and productive work environment.
Key Responsibilities:
- Develop and mentor a high-performing Marketing QA team that exceeds daily performance goals while encouraging professional growth through structured feedback, coaching, and training.
- Conduct regular audits of calls, emails, and other communications to uphold quality standards and drive continuous improvement across processes.
- Facilitate daily team meetings and implement data-driven strategies to enhance efficiency and effectiveness.
- Collaborate and work closely with other departments within the organization, primarily conducting audits for the Marketing and Sales teams.
- Address escalated challenges, providing solutions that adhere to company policies and maintain operational quality.
- Manage detailed records of audits, team performance, and process enhancements to support ongoing success and accountability.
- Participate in the hiring process by conducting interviews. Assess and develop new hire training to foster continuous growth and development of the team.
Qualifications:
- Minimum 1 year of experience in a Call Center environment, with a focus on maintaining high standards of quality and performance.
- Minimum 2 years of demonstrated leadership experience managing a high-performing team.
- Possess a strong understanding of document control processes and auditing procedures- ensuring precision, compliance, and high-quality outcomes.
- Skilled in maintaining accuracy and efficiency in financial tracking and data management.
- Leverage a basic understanding of metrics to analyze and improve job performance, driving results through data insights.
- Available to work in the afternoons and early evenings.
Benefits: Employees and their families are eligible to enroll in:
- Medical, Dental, and Vision
- Health Savings Account (HSA)
- Company Sponsored Life Insurance
- Supplemental Life Insurance
- Long-term and short-term disability
- Accident protection
- Employee assistance program - access to counseling services and other tools to improve work/family/life balance
- Pet Insurance for your furry family member
- 401k plan
- Additional Insurance Programs including:
- UHC Rewards
- Rally Health
- One Pass Select (gym membership subscription)
Additional Perks:
- VPTO (Volunteer paid time off) year-round incentives to give back to your local community
- Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
- Relocation opportunities to other branches across the nation
Each DaBella Employee receives:
- 80 hours of Paid Time Off annually with incremental increases
- 6 paid holidays during a calendar year effective day one of employment
More About DaBellaSince 2011, DaBella has grown to become one of the largest home improvement services companies in the United States, currently having 53 branches in 20 states. We continue our rapid expansion because we believe a larger footprint means that more will benefit from how we serve homeowners. Our core purpose is to care for families and their homes. We strive to provide the best customer experience and the best environment for our growing workforce.DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most. DaBella puts to work only factory-trained installers, who use only quality-made products and offer the industry’s best manufacturer warranties. We work with only the best American manufacturers like GAF, James Hardie, Glasswing & Fairfield Windows, and Sentrel Bath Systems to name a few.
Change is constant, but our values remain steadfast: We Lead, We Care, We Grow
Learn more about the DaBella family at www.DaBella.us
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Leadership: 2 years (Required)
- Quality assurance: 2 years (Required)
Ability to Commute:
- Austin, TX 78752 (Required)
Work Location: In person
