This Customer Service Admin Position Features:
Interfaces with customers to resolve 1st and 2nd tier/escalated customer service issues. Investigates, analyzes, coordinates and tracks moderately complex customer issues.
- Conducts research as needed.
Escalates issues for action as appropriate to more senior or specialized staff for immediate action.
- Creates and maintains logs, reports, records and files.
- Makes proactive calls to determine issues requiring close attention, identifies problems and works through to resolution.
- May interface with offshore call center to answer questions on process or specialized situations.
- May perform order fulfillment. Receives orders, reconciles information, tracks on spreadsheets, and follows up with customers.
May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments. Performs other duties as assigned, such as special projects.
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #5546
