At Laser Facility Management we create “Peace of Mind” by consistently delivering to expectations by taking 100% responsibility for each step of the management process. We are a high-performing, metric-driven team that demands individual ownership by controlling the communication, timing, quality, and cost of each job.
Our business is highly dynamic and demands a superior can-do attitude, problem-solving, and relationship-building skills. We are committed to your personal and professional development and growth. You are expected to bring your best each day and we will give it right back to you.
We are seeking an experienced Account Manager to provide support to a variety of accounts we service. This is a hands-on role, and not for an individual looking to do the minimum. Tremendous Growth and career opportunities for the correct individual!
Responsibilities:
As an Account Manager you will be required to perform the following tasks at the highest level:
- Provide support by coordinating vendors to complete assigned work orders within the client’s pricing and SLA parameters.
- Work within our CMMS to enter, manage, and complete work orders.
- Ensure client has received timely updates every step of the way. Frequent verbal and written communication is critical.
- Meet the company’s and clients' defined KPIs monthly.
- Lead weekly/bi-weekly client calls.
- Participate in CBR’s (Client Business Reviews) 2 – 4 times per year, per client.
- Coach and develop assigned Account Manager’s and Account Coordinators.
- Take total ownership of assigned work orders. Including but not limited to receiving the work order, dispatching, proposal writing, communication, closeout, follow-up, etc. – everything except the billing of the work order.
- Ensure total client satisfaction and develop positive client relationships.
- Participate in Manager on Duty On Call Rotation.
- Handle pricing negotiations with dispatched vendors.
- As needed, assist with vendor recruitment.
Qualifications:
- Previous national 3rd party facility management experience is required.
- Must be able to work 9 am – 6 pm Eastern time.
- Previous management team experience is required.
- Must be able to work well in a high-pressure/fast-paced environment.
- Proficient in Outlook, Word, Excel, Teams, PDF’s, etc.
- Ability to listen carefully and actively
- Strong communication skills
- Ability to travel (limited)
- This is a remote job, and we expect every remote team member to have a dedicated working space within their home.
Laser Facility Management is an equal opportunity employer (EOE). We strongly support diversity in the workforce.
Benefits:
- Medical, Dental, Vision, 401K (we match), Life Insurance, Short Term Disability, and so much more!
- Bonus opportunity after 90 days, up to 12k per year (paid monthly)!
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- National Facilities Management: 5 years (Required)
Location:
- Charlotte, NC 28217 (Required)
Work Location: Remote
