Job Title: Aftermarket Parts Operations Supervisor/Manager
Location: On-site, Oklahoma City, OK
Reports to: NAS Aftermarket Parts Director
Position Summary:
Nortek Air Solutions (NAS) is seeking an experienced and dedicated Aftermarket Parts Operations Supervisor to oversee customer support operations for Part Quotes and Orders across Nortek’s product lines. The role requires expertise in people leadership, quotation and Order development, while providing a high standard of customer service for our sales network of Representatives (Reps) in the U.S. and Canada. This position is on-site at our Oklahoma City location and includes the responsibility of managing a customer support team and ensuring efficient operations.
Key Responsibilities:
- Customer Relations & Parts Sale Processing:
- Provide excellent customer service to over 120 representative (Reps) firms, focusing, quote and order management, and timely support response.
- Prepare and input quotes, process orders, manage backlogs, and ensure customer satisfaction throughout the order lifecycle.
- Manage the team’s daily operations, including team workload management and ensure meeting our Service Level Agreement (SLA)
- Grow Part Sales through excellent customer service, responsiveness and technical knowledge and relationship development.
- Identify and utilize collaborative opportunities for up-sell, cross product-parts-sales
- Partner with North America Parts and Service team members to define tactical moves to drive growth and achieve annual parts revenue and margin targets.
- Differentiate and leverage Nortek product offerings to gain market share based on the total benefit of doing business with Nortek Air Solutions.
- Conduct root cause analyses for escalated issues and ensure all orders and quotes are accurately tracked and updated.
- Continuous Improvement & Operational Leadership:
- Support team members’ career growth by mentoring direct reports and managing performance to maximize productivity and effectiveness.
- Drive initiatives aligned with Lean Business Enterprise practices, focusing on process improvement, efficiency, and ease of doing business.
- Support teams’ new revenue stream idea generation and implementation
- Foster a culture of accountability, safety, and continuous improvement while inspiring team members to exceed performance goals.
Qualifications:
- Prior experience in aftermarket parts quote and order operation and team supervision within a customer support environment preferred.
- Minimum of 3 years of experience in aftermarket parts, customer support.
- Working understanding of HVAC systems, products, and parts sales process.
- High school graduate required, Bachelor degree preferred
- Technical Skills:
- Proficiency with ERP and CRM systems, ideally with Microsoft Dynamics AX, and strong Microsoft Office skills.
- Entrepreneurial mindset with a proven track record in supporting new aftermarket parts revenue generation ideation and implementation.
- Detail-oriented with the ability to interpret technical documents, including blueprints and manuals.
- Leadership & Interpersonal Skills:
- Exceptional customer service skills with a commitment to exceeding customer expectations and response time per SLA.
- Maintains an attitude which consistently represents the organizational culture, including: the mission, vision and core attributes.
- Ability to select and hire “A” players, continuously develops employees, coaches to maximize performance and manages underperformers
- Proven ability to communicate effectively and demonstrating emotional intelligence and empathy.
- Strong leadership skills in team motivation, conflict resolution, and fostering a collaborative environment.
Key Attributes:
- Committed to safety and respectful, transparent interactions with integrity.
- Results-oriented, with accountability for high-quality outcomes in a performance-driven culture.
- Agile, adaptable, and thrive in a culture of legacy-building and continuous improvement.
- Has integrity, works transparently and is recognized for treating others with respect.
About Nortek Air Solutions:
As the largest custom HVAC equipment manufacturer in North America, NAS, a Madison Industries company, provides innovative solutions across diverse markets such as healthcare, education, commercial, and data centers. We’re committed to creating healthier, safer, and more productive indoor environments.
Equal Opportunity Statement:
Nortek Air Solutions, LLC, is an equal employment opportunity and affirmative action employer, providing fair consideration to all qualified applicants without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability status.
Apply Now and become a part of our team in delivering quality solutions in HVAC and indoor air quality. For more information, visit Nortek Air Solutions.
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