The General Manager is an onsite role managing all administrative, maintenance, and projects to ensure the betterment of the community. The General Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.
Daily responsibilities:
- Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
- Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
Issues violation letters to homeowners and follow-up to ensure remedied.
- Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
- Research and respond to inquires in-person, by phone, and email.
- Data enter and update information in the database; record and track documents and information.
- Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
- Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
- Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
- Prepare board packages. Coordinate and schedule monthly and annual board meetings.
- Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
- Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board's decision.
- Other projects as assigned.
Salary range: $78K - $100K
Requirements:
- 5+ years of Community Association experience, required.
- Active CMCA is required.
- PCAM is highly preferred.
- Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
- Knowledge of MS Office Suite and typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
- Professional communication skills (phone, interpersonal, written, verbal, etc.); customer service skills; conflict resolution techniques at a proficient level.
- Self-motivated, proactive, detail oriented, and a team player.
- Time management and time critical prioritization skills.
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