At Wolfgangs Cooling, Heating & Plumbing we are looking for the right individual to add to our growing sales team! Our focus is our customers and our culture. We truly believe those go hand in hand! If you are customer-focused, have a positive attitude, think outside the box, self-starter, and are able to multitask in a fast-paced environment this is the place for you!
The Comfort Advisor is responsible for sales for the Residential Replacement Division. A Comfort Advisor shall work with Sales Manager and other leadership/departments to exceed their Sales and Professional Goals including administrative duties, technical knowledge, sales presentation, and daily responsibilities of Comfort Advisor position.
Duties and Responsibilities include:
- Creates a monthly/annual sales forecast and attainment plan.
- Ensures that job packages are accurate and complete and are delivered to Operations in a way that meets all established procedures.
- Identify customers’ needs and wants, give your best to clarify information.
- Ensures effective control of sales results and that corrective action takes place to be certain that the achievement of Sales objectives are met or exceeded.
- Develops and executes a formal Sales Plan that identifies unique target markets, provides annual sales goals and objectives that are measurable, execute the plan and provide the Sales Manager with progress updates on a weekly/monthly basis
- Develops the skill and discipline to secure sales leads through development of personal relationships, client advocacy and sales closing negotiations
- Research every issue and provide solutions to them.
- Recognize opportunities to upsell our products and services.
- Maintain accurate customer record data.
- When assigned, attend educational seminars.
- Build strong relationships with customers.
- Follow our customer engagement strategy.
- Back up Dispatchers when necessary
Schedule: Friday - Tuesday, 9:00 am - 6:00 pm
Requirements:
- Bachelor's degree from a four-year College or university and three years experience in Customer Service/Sales; or equivalent combination of education and experience. Proven track record in providing outstanding client service, developing lasting business relationships, and personal development.
- ServiceTitan experience is a plus.
- Appointment scheduling experience is preferred.
- 1 year working in HVAC, Plumbing, and Electrical environment, residential service industry experience preferred.
- Bilingual English / Spanish is a plus.
- Strong Knowledge of Excel & MS Office programs
- Must be Outgoing, Friendly, Energetic
- Be Team-oriented as well as being able to work independently.
- Problem solver with exceptional customer service skills
- Ability to multi-task, prioritize, and manage time effectively.
- Good organizational skills and attention to detail
- Abide by and meet all attendance guidelines.
- Strong verbal and written communication skills
- Problem solver with exceptional customer service skills
It’s more than just a job, you’ll also be getting:
- Competitive Health Insurance and optional voluntary coverage.
- Company Matching 401k plans.
- 50K Life Insurance Policy free.
- Parental Leave (including Paternity).
- Paid PTO and Holidays.
- Growing Opportunities within the company.
About Wolfgangs Cooling, Heating & Plumbing:
For over 20 years, Wolfgangs has operated on the principle of providing customers in the Phoenix Metropolitan and the Quad Cities with the finest customer service and the best HVAC, plumbing and indoor air quality products and installations. We place a high value on providing honest options and customized solutions for comfort and indoor air quality needs. We believe in our workmanship enough to back it up with a 100% satisfaction guarantee—so when you call on us, you can feel certain our team will get the job done right. That’s why our motto is “Kick back and relax. We’ll keep you cool.”
Disclaimer:
All applicants are required to pass background, drug screening, and MVR.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
Job Type: Full-time
Pay: $70,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Application Question(s):
- Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?
Experience:
- ServiceTitan: 1 year (Preferred)
- Customer Service / Sales: 3 years (Preferred)
- HVAC sales: 1 year (Required)
Work Location: In person
