MD Sajib LLC is a fast-growing online retailer dedicated to delivering high-quality products and an exceptional shopping experience to customers worldwide. We pride ourselves on our commitment to customer satisfaction, innovation, and teamwork.
We are seeking a friendly and detail-oriented Customer Service Representative to join our team. If you love helping people, have a knack for problem-solving, and thrive in a fast-paced environment, this is the perfect opportunity for you!
Key Responsibilities:
- Respond promptly to customer inquiries via email, chat, and social media.
- Provide accurate information about products, orders, and policies.
- Resolve customer issues, such as order discrepancies, returns, and shipping concerns, in a professional and empathetic manner.
- Monitor and manage customer feedback to ensure a high level of satisfaction.
- Collaborate with other teams (e.g., warehouse, marketing) to address customer needs.
- Maintain detailed and accurate records of customer interactions.
Requirements:
- Proven experience in customer service, preferably in an e-commerce environment.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills with a customer-first attitude.
- Ability to multitask and prioritize in a fast-paced setting.
- High school diploma or equivalent; college degree preferred.
What We Offer:
- Competitive salary and performance-based bonuses.
- Opportunities for growth and professional development.
- Employee discounts on our products.
- Supportive team culture and a chance to work with a dynamic, motivated group.
Job Types: Full-time, Contract
Pay: $19.11 - $21.12 per hour
Expected hours: 33 – 42 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
