CX Agent.
Berg Enterprises is seeking a detail-oriented Client Experience (CX) Agent to join our team. If you thrive in a fast-paced environment, excel at multitasking, and have a proven track record in administrative roles, we want to hear from you!
Responsibilities.
As a CX agent, you will play a pivotal role in our operations. Working closely with our VP, Brand and CX Coordinator your primary responsibilities will include:
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Engaging with clients via email or their chosen medium for communication.
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Coordinating and scheduling BEI technicians efficiently through Gmail and Salesforce.
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Keeping client information and touchpoints current in Salesforce.
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Maintaining transparent communication with department managers, staff, and clients.
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Collaborate with service technicians to generate invoices and quotes, and ensure timely cash collection.
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Addressing client complaints and inquiries promptly and satisfactorily.
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Collaborating with cross-functional teams to ensure brand alignment specifically within the client service and client-facing aspects of the enterprise.
Geography.
This position will be remote with the ideal candidate working in the MST time zone.
Hours.
Recommendations.
Good to have, but not required:
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2+ years of administrative experience
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1+ year of scheduling or dispatching experience
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Advance customer service and communication skills (written and verbal)
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High attention to detail with the ability to complete tasks and follow through
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Strong prioritization and organizational skills
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Success in working efficiently in a fast-paced environment
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Proficiency in Google Workspace and Salesforce is a plus.
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No prior knowledge or experience working in HVAC is required.
