Grand Welcome Austin Franchise, a Brown and Buchanan Ventures Company, is a veteran owned and operated Vacation Rental Management company that offers a unique and powerful combination of a locally owned franchise and a national brand.
We are looking to hire a General Manager for the Austin, TX market.
You will love it here if you:
- Enjoy building and maintaining excellent working relationships with an ever-growing client base and achieving customer satisfaction.
- Value working for the greater good of the organization while taking care of your fellow team members, knowing that we work best as a team.
- Are detail oriented while using our systems and always double-check your work.
- Approach each situation with ownership and a disciplined initiative, never sacrificing quality.
- Want to make a difference in growing the company while maintaining a work-life balance.
You’ll enjoy coming to work every day if you get, want, and have the capacity to:
- Lead, manage, and hold your team accountable.
- Manage overall property care and maintenance of owners’ assets.
- Control expenses and maximize profitability ensuring that vendors are paid on time and owners are billed appropriately.
- Interact with homeowners on a multitude of topics including revenue, guest feedback, maintenance issues, home improvements, and the day-to-day operations of property management.
- Manage your time and team appropriately to ensure properties are staged and will surpass guests’ expectations. Network and be an active member in your community to grow the Hilton Head Island portfolio
- -including new owners, guests, and vendors.
- Problem solve and multitask in a dynamic environment where no two days are the same
- Manage inventory by leveraging systems and technologies, i.e., Office365 and Property Management Systems (PMS).
- Receive feedback from managers, owners, and guests to continuously improve.
- Take radical ownership of the role with minimal oversight or direction from your managers.
We train our team to help them succeed, and everyone on our team helps with our overall success. In this role, you’ll be accountable to hit these metrics each week:
- Reaching out to 25% of the owners in your portfolio, ensuring you communicate with them at least once a month on a non-issue related subject such as market trends, guest reviews, recommendations for home improvements, etc.
- Inspecting a minimum of 5 homes following your Quality Control team as you are ultimately held responsible for guest satisfaction in your market.
- Maintaining an overall guest review average of 4.5 or higher.
- Resolving any owner issues within 7 days.
- Ensuring maintenance work orders are completed and processed within a 2-week period.
- Analyzing customer reviews and implementing resolutions to improve the guests’ experience.
- Making sure 100% of quality inspections have been completed by your Assistant Field Manager(s) and are closed in the PMS.
- Ensuring your Assistant Field Manager(s) are conducting an inventory reset in each home monthly.
- Maintaining all property databases and inventory trackers on a weekly basis.
If you want to come work, learn, and hit those numbers, you’ll be recognized and rewarded. These include Client Referral Bonuses and Salary Scale with territory growth.
Job Type:
Pay:
- $70,000.00 - $80,000.00 per year
Benefits:
- Competitive wage with a compensation bonus for closing new client leads
- Opportunities for advancement within a growing community
- Training and support to enhance skills and knowledge
- Health, vision, & dental insurance + 401k offerings
- Provided equipment for the job
- More coming soon!
Schedule:
Experience:
- Management: 2 years (Required)
Work Location:
