HVAC/Plumbing Dispatcher

Elmer's Home Service • Full-time • San Antonio, TX, US • $42k - $52k / year • 1m ago

Zubie Home Service - HVAC/Plumbing Dispatcher

Description

Zubie Home Service, a plumbing industry leader, is seeking a full-time HVAC/Plumbing Dispatcher to join our team. This position is ideal for an individual with associate skill level and offers a competitive salary range of $42,000 to $52,000 per year. The successful candidate will work in our Plumbing department and will be responsible for functions such as accounting and administrative tasks. Bilingualism is a plus for this position. Please read on for more information.

About the Role

The HVAC/Plumbing Dispatcher plays a crucial role in ensuring that our clients receive exceptional customer service. As a Dispatcher, you will be responsible for scheduling, reception, and customer service tasks. You will use computer software, such as ServiceTitan, to manage appointments efficiently. In this highly collaborative role, you will interact with clients, sales representatives, installation technicians, and service technicians to ensure smooth operations and maximize client satisfaction. Fluency in English and Spanish would be advantageous for this role.

Responsibilities

Receive incoming client calls and make outbound calls
Dispatch sales, installation, and service calls
Schedule appointments for prompt and convenient service
Ensure maximum scheduling efficiency without compromising client satisfaction
Collaborate with Sales, Install, and Technician teams
Contribute to the growth of our business and maintain client satisfaction

Qualifications

Background in scheduling, reception, and customer service
Computer proficiency
Prior experience with ServiceTitan software is a plus
Ability to work evenings and weekends
Pass a background check and periodic drug testing
Call center experience is preferred
Maintain evening and weekend availability
Bilingual in English and Spanish
Experience in HVAC or home services is a plus

Benefits

As a full-time HVAC/Plumbing Dispatcher at Zubie Home Service, you will enjoy a competitive salary of $42,000 to $52,000 per year. In addition to a generous salary, we offer comprehensive benefits including better than average employer contribution on medical, dental, and vision insurance, PTO, and 401K. More benefits are being added as our company grows.

Application Process

If you are an organized individual with great attention to detail and a can-do attitude, and you enjoy mentoring others, then this might be the right opportunity for you. To apply for this position, please complete our initial 3-minute, mobile-friendly application form. We look forward to meeting you!

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