About the Role: Join our team as a Customer Service Representative (CSR), where you’ll serve as the face of First Class Transportation, making a meaningful impact on passengers' transit experience. As a CSR, you’ll play a key role in providing exceptional service, ensuring safety, and promoting a positive, engaging environment for all riders. If you enjoy interacting with people, resolving issues, and being part of a fast-paced team, this position offers a fulfilling opportunity.
Key Responsibilities:
- Greet and Guide Passengers: Welcome passengers with a friendly attitude, provide information about schedules, and answer questions.
- Deliver Exceptional Customer Service: Handle passenger inquiries and concerns promptly and professionally to ensure satisfaction and positive experiences.
- Collaborate with Safety and Compliance Teams: Ensure passenger interactions align with safety standards and regulatory requirements.
- Advocate for Riders: Actively listen to passengers' needs and address issues promptly, fostering a culture of care and support.
- Promote Passenger Safety: Educate passengers on safety protocols and procedures to ensure a safe and enjoyable journey,
- Monitor Cleanliness and Safety: Oversee transit hubs, or vehicles to ensure they remain safe, clean, and compliant with regulations,
- Stay Updated: Participate in ongoing training and remain informed about policies, procedures, and service updates.
Why Join Us?
- Competitive pay at $21 per/hour
- Comprehensive Benefits: Excellent medical coverage starting at $60 per paycheck, with options for dental, vision, short & long-term disability, & company-paid life insurance
- Secure Your Future: Join our 401(k) plan with a 4% match, vesting after 90 days.
- Diverse and Inclusive Culture: We celebrate diversity and inclusivity in our workforce.
Skills and Physical Requirements
- Strong Communication Skills: Excellent verbal and written communication abilities for effective interactions with passengers and colleagues.
- Adaptability: Willingness to work split shifts and flexible hours, including weekends and holidays.
- Physical Endurance: Ability to stand outdoors for prolonged periods—up to 8 hours or more per day.
- Teamwork-Oriented: Collaborative mindset with the ability to relay passenger feedback and work closely with other transit personnel.
Qualifications:
- Be at least 21 years of age, and speak/read/write English
- Possess a valid drivers license
- Pass a pre-employment drug screen
- Successfully pass a background check
- Have at least 6 months of customer service experience
About Our Company: At First Class Transportation, we value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Similarly, First Class Transportation will not tolerate discrimination or harassment based on any of these characteristics. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to improve on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action. Our culture attracts top talent with shared values and forms the foundation for a great place to work!
