Service Manager - Heavy Equipment
Product Service Manager - Heavy Equipment Position Overview The Product Service Manager for Heavy Equipment is responsible for overseeing the service operations and ensuring the highest level of customer satisfaction. This role involves managing a team of service technicians, optimizing service processes, and coordinating with product development to enhance service offerings.
Key Responsibilities
- Manage and lead a team of service technicians to ensure efficient service operations
- Develop and implement service strategies to improve customer satisfaction
- Coordinate with sales and product development teams to provide feedback on product performance and service challenges
- Assist in training and development of service staff on heavy equipment maintenance and repair
- Monitor service metrics and prepare reports to identify areas for improvement
- Manage service schedules and ensure timely completion of service requests
Qualifications
- Proven experience in heavy equipment service management
- Technical background as a diesel mechanic or service technician
- Strong leadership and team management skills
- Excellent problem-solving and communication abilities
- Ability to work in a fast-paced environment and handle multiple priorities
- Familiarity with service management software and tools
Benefits
- Comprehensive benefits package (including medical/dental/vision)
- 401K plan with company match
- Generous PTO Package/Paid Holidays
- Short/Long Term Disability
- For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 11/15/2024 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.
