Large Loss Project Concierge Job Description
As a Large Loss Project Concierge, you will play a vital role in the restoration process for homeowners experiencing significant loss due to damages. You will work closely with our team of project concierges and estimators to ensure seamless communication and coordination, with the ultimate goal of restoring homes to their pre-loss condition. This position requires a keen attention to detail, excellent organizational skills, and a strong commitment to customer service.
Duties & Responsibilities
· 100% compliance with following Thomasville’s Project Concierge Playbook.
· Create long & short-term plans, including setting targets for milestones and adhering to the deadlines.
· Advocate for additional insurance proceeds when necessary to fund supplements.
· Delegate project tasks to in-house teams and/or subcontractors best suited to complete the job.
· Communicate consistently with homeowners and subcontractors to set clear expectations and ensure everyone is 100% aligned and synchronized.
· Communicate with the insurance adjustor/assigned representative to ensure all stakeholders are aligned with project goals, funding, & estimated completion times.
· Provide weekly project progress updates to Thomasville Team and insurance adjuster.
· Create and adjust schedules/targets on projects as needed to meet deadlines & profitability targets.
· Prepare and manage project budgets.
· Comply and adhere to any safety and building codes.
· Order and manage materials and equipment.
· Create and collect change orders.
· Code and submit all receipts while checking QuickBooks and Concur to ensure accurate job costing.
· Make effective decisions when presented with multiple options for how to progress with the project.
· Ability to use conflict resolution tools when needed.
· Assist with collections (collect deductibles, pick-up checks at key milestones, and get signatures).
Skills & Qualifications
· Experience in managing construction/home improvement projects
· Experience with analyzing Job Cost/Profitability (within Quickbooks is a plus)
· Self-motivated, self-directed, and takes ownership of getting things done-done-done
· Sets and achieves challenging goals
· Demonstrated leadership skills
· Strong interpersonal skills with ability to communicate effectively (email, text & phone)
· Excellent problem-solving skills with ability to make solid decisions independently
· Ability to multitask, prioritize, and manage time efficiently to meet deadlines/expectations
· Excellent customer service skills; ability to build solid relationships – teammates, vendors, customers
· Proficient in using Microsoft Word and Outlook
· Experience using Next Gear’s Dash project software or similar product (preferred)
· Empathy and compassion
· High integrity, honesty, and courage
· Humble & hungry
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation Package:
- Bonus opportunities
- Weekly pay
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Disaster Restoration: 5 years (Required)
- Large Losses (Over $100,000): 5 years (Preferred)
Ability to Relocate:
- Baltimore, MD 21227: Relocate before starting work (Required)
Work Location: On the road
