What you will do
Under general direction, perform preventive maintenance, repair, installation and replacement of HVAC mechanical equipment, Building Control Systems, Security Systems or Fire Alarm Systems. Assists branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and following operational processes. Providing Level 1 technical support and assist with technical development for others. Ensures work is being performed in compliance with state, local and Federal legal requirements and operates on the job with the highest of ethics. Properly completes all required project and service documentation. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service
How you will do it
- Adheres to all Johnson Controls and customer safety standards. Provides safety leadership and instruction to all Technicians. Provides safety awareness and instruction to subcontractors on Johnson Controls work sites
- Recognized as a Leader by peers while being a coach and mentor within the branch. Escalation point on technical issues and provides on-the-job training for other technicians
- Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems
- Escalation point from the branch to the technical resource team in Milwaukee for critical issues. Viewed as an expert in given field by both employees and customers
- Assists management with assuring proper field operational disciplines of other Technicians are followed
- Regularly provides input on development and training needs of the branch
- Assists in developing quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent, as appropriate
- Assists with the identification of material needs required for service delivery
- Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation
- Communicates with customer upon arrival and before leaving the work site. Ensures high levels of customer satisfaction Meets regularly with customer to become familiar with operating problems. Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs
- Manages assigned work to meet a professional level of execution, on-time and to the customer
- satisfaction
- Provides consultant level services for customers related to building system repairs and enhancements
- Ensures ultimate customer satisfaction levels with assigned customers
- Conducts self-study (reading, research and practice) to improve and maintain technical proficiency. Completes all training and certifications as required by the company.
- Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
- Provide quotes to support recommendations and solutions.
What we look for
In addition to the Technical requirements of the given field, Technical Team Leads need past experience where strong leadership activities have been demonstrated. Ability to act independently and to coordinate the work of other employees and contractors on a customer site. Effective interpersonal skills to represent the company to customers and other outside contacts. Able to explain technical information to technical and non-technical people.
Pay Range: hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement.
