Job Title: HVAC Dispatcher/Office Manager Superstar
Job Summary:
We are a 5-star HVAC company searching for the best of the best to join our team and enhance both our team's efficiency and our customers' experience. This hybrid role combines the fast-paced responsibilities of dispatching with the leadership and organizational skills of an Office Manager. If you thrive in a multi-faceted environment, excel at problem-solving, and have a passion for delivering exceptional service while managing office operations, this is your opportunity to shine. We believe in rewarding top talent and are willing to pay you what you're worth for the excellence you bring!
Key Responsibilities:
Dispatching Duties:
- Answer incoming customer calls and emails promptly and professionally.
- Schedule and dispatch technicians to service calls while efficiently managing the daily workflow.
- Communicate clearly with customers to understand their needs and ensure technicians are fully prepared for each job.
- Utilize ServiceTitan software to input and manage customer data, job details, and technician routes.
- Collaborate with the service team to prioritize and organize work orders for maximum efficiency and customer satisfaction.
- Proactively follow up with customers to ensure complete satisfaction and resolve any issues that may arise.
Office Management Duties:
- Oversee day-to-day office operations to ensure smooth and efficient workflow.
- Manage and organize office inventory, supplies, and vendor relationships.
- Monitor and improve office systems, processes, and procedures for optimal efficiency.
- Support and mentor office staff to enhance productivity and maintain high morale.
- Handle administrative tasks such as payroll support, expense tracking, and compliance documentation.
- Act as a liaison between technicians, management, and customers to maintain clear communication and streamline operations.
Requirements:
- Experience: Minimum of 2 years in a CSR/Dispatcher or Office Manager role, preferably within the HVAC or home services industry.
- Knowledge: Familiarity with HVAC terminology, products, and services is essential.
- ServiceTitan Mastery: Proficiency with ServiceTitan software is required to handle dispatching and office management tasks.
- Communication: Exceptional verbal and written communication skills, with the ability to interact effectively with team members and customers.
- Leadership: Proven ability to lead, organize, and inspire a team, with a focus on productivity and fostering a positive office culture.
- Multi-tasking: Strong organizational skills with the ability to juggle multiple priorities in a fast-paced environment.
- Personality: A proactive, solution-oriented individual with a positive attitude and strong problem-solving abilities.
What We Offer:
- Top Pay: We are looking for the best and are committed to paying you what you’re worth.
- Competitive pay with performance-based incentives.
- Open to alternative pay structures that reward excellence and leadership.
- Opportunities for professional growth and development.
- A collaborative and supportive work culture with a team of friendly and driven individuals.
- The chance to be part of a 5-star company dedicated to exceptional service and innovation.
- Comprehensive training and onboarding to set you up for success.
How to Apply:
If you’re ready to bring your skills and enthusiasm to a company that values excellence and rewards top talent, we’d love to hear from you! Submit your resume and a brief cover letter outlining your experience and why you’re the perfect fit for this position.
Join our 5-star team and take your career to the next level!
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Expected hours: No less than 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
People with a criminal record are encouraged to apply
Application Question(s):
- Are you well versed in ServiceTitan?
Experience:
- HVAC CSR/Dispatcher: 2 years (Required)
- HVAC: 2 years (Preferred)
Language:
Ability to Commute:
- Clearwater, FL 33760 (Required)
Ability to Relocate:
- Clearwater, FL 33760: Relocate before starting work (Required)
Work Location: In person
