Position Title:Service Manager
Company Overview:
Humphrey Management is a Columbia, Maryland based residential property management firm dedicated to Creating Thriving Communities throughout the Mid-Atlantic region.
The Humphrey Management portfolio is comprised of multi-family, senior, conventional and affordable communities. Founded in 1983, the firm manages over 75 communities and employs over 320 property management professionals. We provide rental communities for families, individuals, and seniors who are delighted to call our apartments their home.
Humphrey Management achieved the Baltimore Sun's Top Workplace designation for the past seven years and provides a dynamic and challenging environment for our diverse workforce.
Job Summary:
Revised: The Service Manager operates under the general guidance of the Community Manager, adhering to established policies and operational procedures. In the Community Manager's absence, they take direction from the Assistant Community Manager or Regional Manager.
ACCOUNTABLE TO: Residents, Community Manager and Staff.
REPORTS TO: Community Manager.
The essential functions of the Service Manager are as follows:
- Projects a professional image in all aspects of work performance, including personal habits, demeanor, and attire, meeting company standards on conduct, attendance, etc. Models Mission and Foundations.
- Ensures the operation and maintenance of furnaces, air conditioners, stoves, refrigerators, hot water heaters, and other major appliances and equipment.
- Performs day-to-day maintenance duties to preserve and upkeep buildings, fixtures, and equipment. Provides physical services for repairs, maintaining a high level of customer service.
- Performs general maintenance repairs such as basic carpentry, electrical, floor repairs, window glass repairs, plumbing, and related tasks.
- Handles emergency conditions such as sewer backups, water flooding, cleaning up during and after incidents to restore affected areas.
- Assigns responsibilities to service staff and supervises their work for maximum efficiency. Assists with training and evaluating service staff performance.
- Provides written lists of noted deficiencies to the Community Manager, reporting poor housekeeping, damages, etc., during corrective maintenance work.
- Understands financial implications of job duties and acts accordingly.
- Coordinates with the Community Manager on scheduling preventive maintenance work and maintains logs for preventive maintenance.
- Procures supplies at the best prices for the property, obtains bids from contractors for major repairs/improvements, and maintains property equipment.
- Coordinates snow removal and cleaning of common areas during snow or ice storms.
- Maintains files containing written records of maintenance services, equipment inventory, warranties, and dates of apartment maintenance.
- Comprehends and follows safety precautions stated on Material Safety Data Sheets (MSDS) for hazardous materials used.
- Performs other assigned or necessary duties.
QUALIFICATIONS
Education & Experience Requirements:
A minimum of two years of related experience and/or training; or an equivalent combination of education and experience is required. HVAC, electrical, and plumbing certifications are highly preferred. The ability to effectively communicate with residents and staff is essential. Proficiency in reading, constructing simple written sentences, and utilizing units of weight measurement, volume, and distance is necessary.
Necessary Equipment Proficiency:
- Mastery of power tools
- Proficiency in hand tools, broom, mop, snow shovel
- Skill in using a shovel
- Knowledge of AC units
- Familiarity with operating a vacuum cleaner
- Competence in maintaining tub and shower units
- Ability to handle sinks and commodes
- Understanding of HVAC systems
- Knowledge of fire alarm systems
- Familiarity with operating a fire extinguisher
- Competence in using snow removal equipment
- Ability to operate television and VCR
- Skill in using a radio
- Proficiency in using a time clock
- Understanding of security camera operations
- Competence in operating landscaping equipment
- Familiarity with using a pager/beeper
- Proficiency in using a ladder
Physical Activities and Requirements:
- Ability to stand (or use alternate method)
- Capability to walk (or use alternate method)
- Hearing proficiency (or alternate method)
- Reading ability (or alternate method)
- Regularly carrying a maximum weight of 120 lbs. at 60-100%
- Regularly carrying an average weight of 30 lbs.
- Lifting and carrying tasks
- Reaching overhead
- Pushing, pulling, and bending
- Stooping, kneeling, and crouching
- Engaging in repetitive motion
- Maintaining sustained visual concentration
- Frequent ascending and descending stairs at 25-59%
- Proficiency in speaking (or alternate method)
- Capability to sit
- Occasionally writing at 11-24%
- Maintaining sustained mental concentration
- Rarely operating a vehicle at 0-10%
Environment:
- Exposure to substances that may cause allergic reactions, including paints, oils, lubricants, cleaners, ozone, dust, odor remover/deodorizer, smoke (in the lobby), and pest spray.
- Use of protective equipment such as safety glasses, rubber gloves, face masks, and back supports.
I have thoroughly reviewed the job description above and understand all job functions and responsibilities outlined therein. I am capable of performing all duties described in this job description. Additionally, I acknowledge that each employee is expected to take necessary steps to ensure that all employment practices under their control comply with company policies regarding discrimination and harassment based on race, sex, religion, national origin, age, and disability.
BENEFITS OFFERED:
Excellent benefits package, including PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours. We also offer health, dental, vision, life, LTD, AFLAC, and matched 401(k) programs with eligibility on the first of the month after 60 days of employment. We offer a $1500 annualized waiver, if health insurance coverage is not needed. In addition, 10 paid Holidays and Veteran's Day for our employees that are Veterans (thank you for your service!); Birthday PTO after one year of employment; Personal Day after 6 months of employment; and 4 Wellness Days each year. Position is eligible for a bonus potential. On-call Service Manager/Service Technician and Community Manager will receive a $25 monthly cell phone reimbursement.
