The Maintenance Supervisor/Service Manager plays a vital role by overseeing the maintenance department and all aspects of the community needs. Maintenance Supervisors lead our maintenance team within a dynamic, fast-paced environment where no two days are the same. Our supervisors are responsible for maintaining the overall physical condition of the community, providing top-notch customer service and managing and supporting a team of maintenance employees focused on representing our brand in the most professional and positive way.
We are currently looking for an experienced Service Manager to join our team at a property in Austin, TX.
FINANCIAL
- Works with Community Manager to determine maintenance budget
- Submits all vendor/contractor invoices to Community Manager for approval and submission to the Accountant
PERSONNEL/SUPERVISORY
- Works with Community Manager to Hire, terminate, train/coach, manage and lead all maintenance staff
- Conduct appropriate training & development of staff to meet intellectual, emotional and financial compensation needs for each team member and facilitate a comprehensive succession plan
- Schedule & direct supervision of all in-house and/or vendor work.
ADMINSTRATIVE/OFFICE
- Meet daily with Community Manager to communicate & manage the workflow of all service requests, make readies and special projects.
- Organize & file appropriate reports, leases and paperwork daily
- Manage work-order log book and make-ready check lists
- Maintain an up-to-date Material Safety Data Sheet Manual at all times
MAINTENANCE & SAFETY
- Ensure that the appearance and physical aspects of the community exceed the established standards by physically walking/inspecting the property daily, making repairs & submitting report to the Community Manager as needed.
- Must immediately notify the Community Manager of any illegal conduct by a vendor, resident or employee
- Accompany outside vendors on service request calls for occupied apartments when necessary Interpret company policies to workers and enforces safety regulations
- Schedule & perform all preventative maintenance as well as "special projects" list
RESIDENT RELATIONS
- Accepts service requests from residents and delegates to maintenance staff for prompt processing
- Maintain positive customer service and "can do" attitude at all times
EDUCATION/EXPERIENCE
- 3-5 years of related experience & training required
- Heating, Ventilation & Air Conditioning (HVAC) Certification required
- Computer experience required
- Certified Apartment Maintenance Technician (CAMT) is recommended
- Strong written and verbal skills in English & Spanish preferred
- Strong customer service & conflict resolution understanding and experience preferred
- Candidates MUST be able to pass criminal background check and drug test.
Job Type: Full-time
Pay: $28.00 - $31.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
Experience:
- Multi-Family Maintenance: 3 years (Required)
License/Certification:
- HVAC Certification (Required)
Ability to Relocate:
- Austin, TX 78723: Relocate before starting work (Required)
Work Location: In person
