Job Posting Title:
Police Communications Operator
-
Hiring Department:
University Police Department
-
Position Open To:
All Applicants
-
Weekly Scheduled Hours:
40
-
FLSA Status:
To Be Determined at Offer
-
Earliest Start Date:
Ongoing
-
Position Duration:
Expected to Continue
-
Location:
AUSTIN, TX
-
Job Details:
General Notes
UTPD is offering a $1,500 certification initiative for Communication Operator positions! You will receive $500 upon completion of our Field Training Program, and then another $1,000 upon receiving a permanent TCOLE telecommunicator license and completing your first year of employment.
The University of Texas at Austin Police Department (UTPD) is a state police agency that employs more than 100 sworn officers. It is a fully-functioning, accredited state police agency serving the UT community 24 hours a day. For more information on UTPD, please visit: https://police.utexas.edu/
Your skills will make a difference.
You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of FAS staff, thereby enhancing the student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to:
- Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
- Voluntary Vision, Dental, Life, and Disability insurance options
- Generous paid vacation, sick time, and holidays
- Teachers Retirement System of Texas, a defined benefit retirement plan, with 7.75% employer matching funds
- Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
- Flexible spending account options for medical and childcare expenses
- Robust free training access through LinkedIn Learning plus professional conference opportunities
- Tuition assistance
- Expansive employee discount program including athletic tickets
- Free access to UT Austin's libraries and museums with a staff ID card
- Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card
For more details, please see
https://hr.utexas.edu/prospective/benefits
and
https://hr.utexas.edu/current/services/my-total-rewards
.
Recruitment and selection information may be communicated via email. See the website https://police.utexas.edu/careers for a list of requirements. To complete the application process, only applicants selected to move forward in the first phase of the hiring process will be contacted via email and subject to the following:
- DP1-Personal History Statement (and required documents)
- DP4-Pre-Employment Polygraph Questionnaire
Finalists under consideration for hire will be subject to the following screening requirements and must successfully pass:
- Fingerprinting
- Background check (thorough investigation)
- Psychological test
- Polygraph test
- Physical exam
- Drug test
- “CritiCall” test
Responsibilities
- Accurately track the status and location of emergency personnel using complex computer software. Monitor and acknowledge various alarms, including security access systems, fire alarm systems, security cameras, closed-circuit televisions, teletype, and TDD systems.
- Receive calls for police or other university services including those originating from emergency telephones and 911 systems.
- Obtain information quickly and accurately. Receive and transmit radio messages and other information to the police or other university personnel.
- Other related functions as assigned.
Knowledge, Skills and Abilities
- Knowledge of the operations of an Emergency Communications Center.
- Skill in oral and written communication.
- Skill in handling conflict and uncertain situations.
- Skill in handling multiple tasks and prioritizing.
- Skill in using computers and related software applications.
- Ability to work in close quarters and to wear a telephone headset.
- Ability to apply telephone interviewing techniques.
- Ability to quickly and accurately obtain appropriate information.
- Ability to learn and communicate emergency pre-arrival instructions.
- Ability to deal tactfully with the public and others.
- Ability to establish and maintain effective communication and working relationships with university employees and the public.
Required Qualifications
High school graduation or GED. Should have the capabilities to properly carry out the responsibilities and duties of a communications operator for The University of Texas Police Department upon completion of paid 13-week training program. Ability to complete and review forms in detail with accuracy and in a timely manner. Must hold or obtain a TCOLE Telecommunicator license within 1 year of hire. Must be U.S. Citizen.
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
Previous telecommunication operator experience. Bilingual in Spanish/English.
Driving Required
Class "C" Operator's Driver's License. Applicant selected must provide a current three year Driving Record from the current state of residence. If not currently a Texas resident must obtain a Texas Driver's License within 30 days after entering Texas as a new resident. Acceptable driving record and eligible to operate a university-owned vehicle in accordance with UTS 157.
Salary Range
$47,008
Additional Compensation
$1,500 as part of the Communications Operator Certification Initiative and paid overtime opportunities.
Working Conditions
- Uniforms and/or personal protection equipment (furnished).
- May work in all weather conditions.
- May work in extreme temperatures.
- May work around standard office conditions.
- May work around electrical and mechanical hazards.
- Repetitive use of a keyboard at a workstation.
- Use of manual dexterity.
- Climbing of stairs.
- Lifting and moving.
- Physical effort required. Able to stand or walk for up to 16 hrs. Lift up to 50lbs.
Work Shift
Work shifts are typically 6:00 am-6:00 pm or 6:00 pm-6:00 am, however applicants must be able to work extended hours (during special events, etc) outside normal working hours as well. Must be able to work irregular shifts, weekends, and holidays.
Required Materials
- Resume/CV
- 3 work references with their contact information; at least one reference should be from a supervisor
- Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
-
Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
-
Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
-
Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
-
Equal Opportunity Employer:
The University of Texas at Austin, as an
equal opportunity/affirmative action employer
, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
-
Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
-
Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original
documents
to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
-
E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
-
E-Verify Poster (English)
[PDF]
-
E-Verify Poster (Spanish)
[PDF]
-
Right To Work Poster (English)
[PDF]
-
Right To Work Poster (Spanish)
[PDF]
-
Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in
HOP-3031
.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may
access the most recent report here
or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
