Job description
The primary role of the Counter Sales Associate is to contribute to branch sales growth and profitability by providing prompt, friendly and professional service to customers in-person and over the phone.
Responsibilities:
- Customer Service Results and Responsibilities
- Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
- Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.
- Researches and sources product for customers using a variety of tools, including a point-of-sale computer system, catalogs, websites, industry, and store contacts.
- Enters sales orders into a point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.
- Follows up promptly on all customer requests for information, quotes, alternative parts, and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.
- Develops good working relationships and rapport with customers. Greets regular customers by name.
- Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
- Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
- Follows company pricing and credit guidelines
Sales Results and Responsibilities
- Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.
- Educates customers/prospects on the variety of products available for sale and the benefits of shopping at Associate Refrigeration Inc.
- Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.
- Uncovers and communicates sales lead information to outside sales staff and management.
General Results Responsibilities
- Maintains knowledge of new and existing products and inventory by participating in training, studying Associate Refrigeration Inc. and industry catalogs and web sites, seeking knowledge from experienced staff members and factory reps.
- Assists in receiving, shipping and general warehouse duties.
- Is organized and orderly maintaining appropriate records.
- Completes all transactions and necessary paperwork accurately and in a timely manner.
Associate Refrigeration Inc. believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is expected that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate Refrigeration Inc (ARI) is an independent family-owned wholesale supplier to the heating, air conditioning, and refrigeration industry. We pride ourselves on outstanding customer service, technical support, and professionalism to the trade.
We have been in business since 1976 and have 7 branches located in New Jersey and the Philadelphia area with immediate openings due to company expansion and market demand. We are seeking qualified, enthusiastic people to help us maintain the highest levels of customer satisfaction and help continue to grow our business.
Employees of Associate Refrigeration shall align with the company's core values:
- Self-Improvement & Adaptability – interest in continuous self-improvement & readily adapts to change
- Energetic & Competitive – Is Enthusiastic, Energetic, Tenacious, & Competitive
- Team Player
- Maintains Accountability
- Detail Oriented
- Ability to multi-task
Benefits
- Opportunity to advance
- Team-oriented, energetic environment
- Competitive compensation
- Paid Time Off
- Strong benefit package
- Retirement plan with employer matching
- Excellent working hours
- In-house training opportunities
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Shift:
Work Location: In person
