Field Service Technician

United Service Technologies • Full-time • Houston, TX, US • $23 - $40 / hour • 1m ago

About Us:

United Service Technologies is hiring in Texas. We are an industry leader apart of a service network that has more than 500 Field Service Technicians and we service thousands of locations throughout the U.S. Most of our customers are grocery chains, restaurants, and convenience stores. We service & repair commercial cooking appliances.

Service Technician Skills and Qualifications:

Electronics Troubleshooting, Analyzing Information, Judgment, Client Relationships, Equipment Maintenance, Reporting Skills, Confidentiality, Quality Focus, Results Driven, Supply Management, Informing Others, Working Safely at all times.

Technicians must be able to work independently with little supervision. Field service technicians must be able to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job. They must also possess superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers. You need to be able to use a multimeter and know how to use hand tools. Driving safely and having a clean driving record are required.

Your daily duties would include the following -

Service existing accounts by completing work orders; working with your manager and dispatcher to plan daily travel schedule; investigating service-related complaints; conducting tests on equipment; resolving problems.
Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Documents service and installation actions by completing forms, reports, logs, and records within our service software.
Maintains customer confidence by keeping service information confidential.
Updates job knowledge by participating in educational opportunities; reading professional publications.
Accomplishes operations and organization mission by completing related results as needed.
Work safely on the job site and while driving.

If you are hired by United Service Technologies, we will provide you with a company credit card, gas card, smartphone, GPS, tools needed for service, company work uniforms, and a service vehicle. You will need to provide non-slip boots.

We will dispatch you from your house every morning so you will now be paid to commute. We pay you from the time you leave your home until the time you return home. We offer full benefits. Vision, Dental, and Medical. We also have a 401K (employer match up to 4%). We do on-the-job training for one month and then you'll move to take service calls on your own. Training is always ongoing through a variety of learning channels offered by UST.

We work an average of 10 hours a week overtime. We also have our technicians on-call one or two weekends a month, depending on demand. When you’re on-call, you’re free to go about your business, as usual, we only ask that you can be onsite at a customer's location within 4 hours and keep your phone on you at all times. We also ask that you are flexible to travel one or two weeks a year for manufacturer training (if manufacturers are offering training; this has been paused due to COVID)

Please check out our website - http://ustservice.com/ for details on what we service.

United Service Technologies provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.