Beverly Hills Rejuvenation is an established Medical Spa looking for a full time Manager with a minimum of 2 years’ experience managing a medical spa in . The right candidate will be dynamic, able to produce numbers, motivate staff and understands how to manage operations to improve bottom line results. If you are the right candidate, please send your resume for immediate consideration.
Job Description:
The Medical Spa Manager is a part of the decision making team that helps the business continuously grow and improve. They have complete knowledge of the business’s financial and operational procedures and are responsible for implementing strategies and processes to help the business thrive. Above all, they ensure every patient experiences excellent patient care and service. She supervises all day-to-day operations, delegates’ responsibility and supervises employees to assure that all operations are performed in accordance with BHRC standards, policies and procedures.
Job Duties, Responsibilities and Capabilities:
General
- Oversee and manages all areas of the business
- Keeps upper management and/or Medical Director promptly and fully informed of all issues (e.g., problems, unusual matters of significance, and positive events) and takes prompt corrective action where necessary, or suggests alternative courses of action.
- Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with Beverly Hills Rejuvenation Center policies and procedures.
- Maintain a favorable working relationship with all employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
Financial
- Adhere to company standards and service levels to increase sales and minimize costs, including supplies, utility, and labor costs.
- Accountable for meeting all sales goals
- Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll-related administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
- Create a structured business plan every month to hit set sales goals
Client Service
- Ensure positive client service in all areas
- Investigate and resolve all complaints, taking any and all appropriate actions to turn dissatisfied clients into return clients
Operational Responsibilities
- Meet monthly with decision makers within BHRC.
- Accountable for facility maintenance and cleanliness
- Ensure all services are rendered in accordance with BHRC policies and procedures
- Ensure all patients receive a proper consultation and treatment recommendations based on their individual skin needs and desired outcome
- Ensure accurate inventory reports and enforce inventory control procedures
- Ensure a safe working and client environment to reduce the risk of injury and accidents. Complete incident/accident reports promptly in the event that a client or employee is injured or patient has an adverse reaction to a product or treatment.
- Manage all daily activities involving staff and patient care assuring the highest level of care and service for all patients.
Personnel
- Provide direction to employees regarding operational and procedural issues
- Responsible for interviewing, hiring, supervising, developing and when necessary termination of employees.
- Conduct new hire orientation as layed out in the BHRC onboarding process
- Assess training needs and schedule training appropriate for each staff members needs
- Develop employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews
- Maintain an accurate and up-to-date plan of staffing needs. Prepare schedules and ensure that the center is staffed appropriately all hours of operation
- Ensure all HR policies are enforced
- Attend and maintain all staff training, relevant to their role, in meeting federal and state law requirements of a medical office, such as HIPAA, CPR, OSHA, CLIA
Marketing
- Create monthly specials in collaboration with upper management and marketing
- Track and report promotion sales. Determine which are effective.
- Monitors competition by gathering current marketplace information on pricing, products and new products and services
- Hold special events in collaboration with vendors
- Oversee patient leads. Ensure all client leads are promptly contacted and proper follow up is completed and recorded and scheduled.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
