JOB TITLE: HVAC Customer Service Representative
REPORTS TO: Customer Service Manager
LOCATION(S) AVAILABLE
Novi, MI
MEET THE R.L. DEPPMANN COMPANY
Our company focuses on helping people make better decisions. We are a company that is responsive to our customers and understanding how our products work and interact in Hydronic Systems. Our company culture is shaped by our Core Values: Knowledge, Responsiveness and Empowerment. RL Deppmann is in the business to sell HVAC, plumbing & industrial equipment in Michigan and Ohio. Join the Deppmann team that solves customer problems and empowers employees to make decisions.
ABOUT THE ROLE
R.L. Deppmann sells and supports our products through a number of customer channels. These include: Wholesalers, Service Contractors, Owners, and Contractors. Customer service is on the front line assisting our customers with their needs. A successful member of the team is personable, self-motivated, mechanically inclined, customer focused, experienced at managing multiple priorities simultaneously, strong team player and resourceful to solve problems.
WHO ARE WE LOOKING FOR
We are looking for an individual that puts the customer first. A successful candidate will have knowledge of the hydronic industry, driven with a passion to exceed customers’ expectations and enjoy troubleshooting and assisting customers over the phone. The right candidate will provide great responsiveness service to our customers.
RESPONSIBILITIES
Helping Customers and Internal Teams
- Go beyond their expectations in all ways: response time, completeness of answers, fullness of information.
- Process customer requests including orders, returns and order follow-ups.
- Suggest options to customers including new products.
Problem Solving
- Identification of products/parts.
- Troubleshooting issues with products.
- Be the customer’s expert on hydronic equipment.
Knowledge
- Participate in training opportunities for products, systems, customer service skills and sales skills.
- Teach customers and fellow employees in areas of your expertise.
REQUIREMENTS
Technical background in HVAC, Proficient Microsoft Office, Strong Desire to Learn and Succeed, Great People Skills, Detail Oriented, Committed to exceeding customers’ expectations.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
- Overtime
Application Question(s):
- 90% of your time will be on the phone with customers. Do you have experience entering orders & troubleshooting via the phone?
Experience:
- HVAC: 3 years (Preferred)
Work Location: Hybrid remote in Brecksville, OH 44141
