JOB TITLE: HVAC Customer Service Representative

REPORTS TO: Customer Service Manager

LOCATION(S) AVAILABLE
Novi, MI

MEET THE R.L. DEPPMANN COMPANY
Our company focuses on helping people make better decisions. We are a company that is responsive to our customers and understanding how our products work and interact in Hydronic Systems. Our company culture is shaped by our Core Values: Knowledge, Responsiveness and Empowerment. RL Deppmann is in the business to sell HVAC, plumbing & industrial equipment in Michigan and Ohio. Join the Deppmann team that solves customer problems and empowers employees to make decisions.

ABOUT THE ROLE
R.L. Deppmann sells and supports our products through a number of customer channels. These include: Wholesalers, Service Contractors, Owners, and Contractors. Customer service is on the front line assisting our customers with their needs. A successful member of the team is personable, self-motivated, mechanically inclined, customer focused, experienced at managing multiple priorities simultaneously, strong team player and resourceful to solve problems.

WHO ARE WE LOOKING FOR
We are looking for an individual that puts the customer first. A successful candidate will have knowledge of the hydronic industry, driven with a passion to exceed customers’ expectations and enjoy troubleshooting and assisting customers over the phone. The right candidate will provide great responsiveness service to our customers.

RESPONSIBILITIES

Helping Customers and Internal Teams

Go beyond their expectations in all ways: response time, completeness of answers, fullness of information.
Process customer requests including orders, returns and order follow-ups.
Suggest options to customers including new products.

Problem Solving

Identification of products/parts.
Troubleshooting issues with products.
Be the customer’s expert on hydronic equipment.

Knowledge

Participate in training opportunities for products, systems, customer service skills and sales skills.
Teach customers and fellow employees in areas of your expertise.

REQUIREMENTS

Technical background in HVAC, Proficient Microsoft Office, Strong Desire to Learn and Succeed, Great People Skills, Detail Oriented, Committed to exceeding customers’ expectations.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift
Monday to Friday
No weekends
Overtime

Application Question(s):

90% of your time will be on the phone with customers. Do you have experience entering orders & troubleshooting via the phone?

Experience:

HVAC: 3 years (Preferred)

Work Location: Hybrid remote in Brecksville, OH 44141

R. L. Deppmann

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