ASSISTANT GENERAL MANAGER
This position is the antithesis of clock in, clock out. This is an active environment that requires active
thinking. Where active feedback is the culture, and where the team actively pushes forward the definition of
“great”. Today’s ceiling is tomorrow’s floor.
THE PERSON
Catch Hospitality Group is seeking a highly adaptable leader for Manager. The ideal candidate exemplifies all
of the following:
Spark Plug
That person in the room you feel compelled to meet. Lighting in a bottle. This person thrives in a
dynamic, fast-paced environment.
Relentlessly Kind
Kindness is as natural as breathing air. This person can’t help but make others feel genuinely
appreciated, seen, and heard in their presence. Passionate & high integrity leader.
Active Listener & Effective Communicator
This person welcomes candor. While in conversation, this person puts their phone away to be
present. They are thoughtful when they speak & can effectively communicate with all levels of staff.
Head Coach
Knows the players, knows how to motivate them, how to challenge them, how to inspire them to
level up. Plays to win. Has a bias for the importance of talent and training, and is able to build
meaningful relationships grounded in trust with a diverse team.
Talent Scout
This person has the ability to identify humans and help them shine.
Non-Negotiable Standards
Bespoke eye for detail. E V E R Y detail counts. Relentless focus on improvement and raising the bar.
Balances inspiration and accountability.
Opportunist & Executor
Best is never enough, it’s tomorrow’s 2nd place. This person has the intellectual
horsepower/problem solving ability to identify issues & implement change before the next shift.
Balances scrappiness with finesse. Leans in harder when times are good.
Humility Endurance Factor
This person has the humility of a pro baller committing to go back to college to play for the next 4
years. Every day is the 1st day. This person has the patience & adaptability to be an active student
again despite having already gone pro.
Insatiable Appetite to Learn & Grow
If you’re comfortable, you’re not growing. Learning means living in the state of slight discomfort &
this person thrives on that edge. Eager to take on new challenges with open-mindedness, respecting
team, peers, and leaders. Can think high and low.
THE ROLE
● Assisting the General Manager in training and developing management and staff.
● Schedules some or all front of house departments.
● Submits and verifies payroll for front of the house staff.
● Develops training documents, menu descriptions and service documents for front of house staff.
● Discuss hiring needs with the General Manager and Human Resources and assists in the interviewing
and hiring process.
● Coordinate interviews with applicants as necessary.
● On boards and creates training programs for new hires.
● Prepare daily and seasonal staff training classes.
● Design and implement new tools and procedures to improve service as necessary.
● Lead pre-shifts daily to make sure staff is aware of all company-wide news, HR updates, and
restaurant menu additions.
● Handle all guest relations issues when guests call i.e. Chargebacks, staff issues, lost items, etc.
● Ensure that all health department standards are being upheld daily.
● Has awareness and understanding of the restaurant P&L and implements plans to increase profit
margin by controlling labor and operating costs.
● Ensures a high level of guest satisfaction and cultivates return business.
● Develops and upholds restaurant standard operating procedures.
● Meets guests and develops relationships to manage the restaurant from a promotional angle.
● Develops and upholds restaurant standard operating procedures.
● Upholds all human resources best practices as it pertains to coaching, counseling, disciplinary, hiring,
and terminations.
● Follows and ensures compliance of all CHG policies and standard operating procedures as outlined in
the Employee Handbook.
● Acts as an ambassador to CHG Culture.
THE QUALIFICATIONS
Proven success rising through the ranks of hospitality organizations known for their brand, service and
customer loyalty.
Exposure to high-growth brands while reporting into senior management.
Possess Senior Level operational experience at a relevant hospitality company for a minimum of 3 years.
Previous experience as a leader or critical opening team member of a $15M+ restaurant.
Experience launching, scaling and improving operations.
Strong floor presence with a detailed understanding of Front of House operating procedures.
Proven leader capable of mentoring other leaders through a combination of inspiration and accountability.
Ability to leverage a strong personal network of hospitality talent.
Servant Leadership mentality with the ability to quickly adapt to a strong and established vibe driven culture.
Proven commitment to supporting the team at all levels.
Highly intuitive, problem solving nature – able to identify operational issues and create solutions.
Demonstrated success with exceeding financial, customer and employee engagement/retention goals.
Job Type: Full-time
Pay: $90,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
Ability to Relocate:
- Dallas, TX 75201: Relocate before starting work (Required)
Work Location: In person
