SUMMARY
Under the supervision of the Community Manager, the Maintenance Supervisor contributes to the comprehensive management and physical maintenance of The Estates Community in compliance with U.S. Department of Housing and Redevelopment (HUD) regulations, state and local laws and codes, and the policies and procedures of HANO. The Maintenance Supervisor ensures the overall physical aspect of the 425-unit property, meeting company standards, managing and responding to resident maintenance issues and repairs, scheduling, monitoring and performing preventative maintenance projects for all housing units and the Business Office. The Maintenance Supervisor is responsible for training, assigning, and supervising the maintenance team and overseeing project coordination for The Estates Community. This is a working supervisor role that combines technical maintenance skills with project management to ensure timely, cost-effective, and high-quality work that passes all regulatory physical inspections.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
- Reports directly to the Estates Community Manager and communicates daily to advise on the status of work orders and special projects, and to receive direction on maintenance goals of the property.
- Devises daily work plans and ensures that work orders are created and assigned; when applicable, directs subordinates in plan execution; prepares various status reports.
- Supervises assigned staff, monitors performance ensuring high-quality work output, and conducts performance evaluations.
- Trains and coaches staff on safety standards, procedures and policies. Identifies knowledge gaps of maintenance staff and ensures employees receive proper training in needed areas.
- Ensures staff operates within OSHA standards and company safety policies and procedures at all times.
- Creates an on-call schedule for evening, weekend, holiday and emergency coverage.
- Coordinates and monitors service agreements and maintenance contracts and provides updates to the Community Manager.
- Attends resident leadership meetings and activities.
- Plans, organizes, and oversees maintenance and renovation projects, from inception to completion, ensuring timelines and budgets are met.
- Troubleshoots maintenance and repair problems to determine methods and means of resolution.
- Performs maintenance and repair activities such as, but not limited to, performance of service requests and preventive maintenance, and preparation of vacancies for occupancy, including inspections, and inventory of assigned assets.
- Performs light electrical repairs on items such as appliances, fixtures, switches, outlets, circuits, etc.
- Performs light plumbing work, such as clearing stoppages, replacing fittings, etc.
- Replaces broken glass, tile, carpet, screens, garbage disposals, fixtures, appliances, draperies, locks.
- Performs carpentry work, such as fitting doors, freeing windows, replacing and building shelves, sanding and refinishing floors.
- Performs painting, to include interior and exterior.
- Assists in custodial work, including sweeping, mopping, vacuuming, emptying trash, cleaning windows, etc., in common areas.
- Repairs concrete, masonry, roof, fencing, when required.
- Has knowledge regarding water and gas meter cut-offs, all apartment and fixture cut-offs, and sewer clean-outs and post map of same.
- Supervises the removal of property for evicted residents.
- Conducts regular property inspections, identifying and prioritizing maintenance tasks, and implementing preventive maintenance schedules.
- Responsible for preparing property and units for all HUD REAC inspections, HUD HQS inspections, and any other regulatory inspections, including participating in UPCS and HQS pre-inspections, ensuring that work orders are prepared, and that all identified maintenance and repair is completed prior to inspections.
- Responsible for creating and maintaining an inventory control system for materials, supplies, and equipment.
- Maintains accurate records of work orders, maintenance activities, inventory, and project progress, ensuring compliance with safety regulations, federal regulations and organizational policies.
- Maintains files on extraordinary damage to assets, including floods, wind damage, fire, etc. and coordinates with the Estates Community Manager and Senior Asset Manager to ensure that required reports and information is provided in a timely fashion.
- Creates compiles and analyzes various reports including, but not limited to, project summaries, status reports, percentage completion reports, etc.
- Supervises ground maintenance, to ensure grounds are properly maintained, including mowing, edging, and vegetation control.
- Directs and assists in operating, cleaning, and maintaining all equipment in performance of required maintenance, repairs, and ground maintenance.
- Supervises basic ground clean up and sanitation tasks such as, but not limited to, trash and refuse collection, bagging, loading onto a vehicle and removal from HANO property.
- Assists Community Manager in developing and monitoring the maintenance budget, preparation of requisitions and assists in procurement of material and supplies.
- Oversees or completes work orders and is responsible for their timely completion and reporting.
- Performs other duties as assigned and/or required, including temporary assignments at other locations or doing other functions commensurate with the qualifications and knowledge of this position.
Education and/or Experience
Six years of general maintenance and repair experience; or, any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved. Formal training or experience in the following areas: carpentry, plumbing work, electrical work, painting, and HVAC. Certifications preferred in HVAC, electrical, and plumbing. Prefer completion of a formal apprenticeship program or technical school. Familiarity with contract work hours and OSHA standards.
EEO POLICY STATEMENT
The Housing Authority of New Orleans (HANO) provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
