Call Center Representative (Urology Preferred)

Midtown Urology Associates • Full-time • Austin, TX, US • $18 - $22 / hour • 2m ago

In Office full-time call center representative is needed for small fast paced Urology practice in Central Austin. Must be able to multitask, learn tasks quickly and work independently. We are looking for a superstar employee that is dependable, friendly, has outstanding customer service, is looking for longevity in a career and hard working with a good work ethic. Please review requirements, as we will only interview qualified candidates. Urology experience is preferred. Bilingual is a plus.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

- Being the face of our practice. Make each and every one on of our patients feel welcome and happy. Treat everyone as you would treat a friend or family member.

- Scheduling a high volume of patient appointments, follow-ups, and procedures.

-Answering a high volume of administrative and clinical calls from patients each day.

- Triaging a high volume of administrative and clinical questions from patients and properly handling patient’s concerns to completion.

- Sending and receiving medical record requests

-Must be an independent worker and be able to efficiently time manage.

-Proficient in communication and documentation

What we are looking for:

- A friendly face.

- Excellent customer service skills

- Ability to multi-task and work as a team member.

- Detail orientated.

- Great listener and communicator, whether face-to-face, on the phone or online.

- Problem solver.

- Team player.

- Critical thinking skills.

- Ability to work independently

What we offer:

A competitive compensation package that includes:

- Medical insurance, Vision, Dental

- Paid time off

- Paid holidays

- Performance Based Bonuses/salary increases

- 401K

- Half day on Fridays

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Ability to commute/relocate:

Austin, TX 78705: Reliably commute or planning to relocate before starting work (Required)

Experience:

Medical terminology: 1 year (Preferred)
Computer skills: 1 year (Preferred)
Medical office: 1 year (Required)
Customer service: 1 year (Required)

Work Location: In person

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