Install Field Manager

Beyond Wow Plumbing • Full-time • Austin, TX, US • $75k - $85k / year • 1m ago

Are you passionate about leading, mentoring, and managing a growing team in a company that values and treats you like family?

Do you want to advance your career by partnering with an innovative, essential business that offers outstanding opportunities?

Then come join the thriving team at Beyond Wow Plumbing!

Beyond Wow Plumbing is searching for an experienced and dedicated individual to join our team as an Install Field Manager. In this role, you'll lead a skilled team of technicians, oversee multi-day plumbing projects, and ensure the highest levels of customer satisfaction. Your leadership, technical expertise, and commitment to excellence will be key to delivering exceptional plumbing services to our customers. If you're seeking a rewarding career with a great company that offers competitive pay and attractive benefits, you've found the right place!

Who we are:

At Beyond Wow Plumbing, we're a family-owned and operated residential plumbing company that has been serving the Austin, TX area since 1980. We're well-known for delivering service that exceeds expectations, and we treat every customer and team member with the respect they deserve, guided by integrity in all that we do.

What we offer:

$75K-$85K salary plus bonus opportunities

A balanced work-life with a 40-hour work week and no on-call obligations

Competitive weekly pay

Monthly bonus opportunities

Generous referral bonus opportunity

Medical coverage offered

Paid life insurance

Simple IRA Retirement Plan with company match

Health Savings Account

Ongoing leadership and occupational training

Paid time off

5 paid holidays

Parental leave

Monthly gym membership allowance

Quarterly company events

Outstanding company culture

Install Field Manager Responsibilities:

Lead, mentor, and manage a team of residential plumbing install technicians, providing guidance and support to ensure exceptional project delivery

Develop apprentices into skilled crew leads through focused, on-the-job training

Oversee daily operations of the residential plumbing install department

Schedule, manage, and support plumbers to ensure timely and efficient service

Monitor and evaluate technician performance, conduct reviews, and identify growth opportunities

Ensure all install jobs are completed on time, safely, and to high standards through daily site visits, inspections, and final walk-throughs

Address escalated customer issues promptly and professionally, ensuring resolutions meet company policies and customer satisfaction goals

Stay current with industry trends and technologies to keep the department innovative and competitive

Prepare reports on department performance, challenges, and growth opportunities for senior management

Assist in recruiting, hiring, and onboarding new field team members

Ensure new team members are equipped with the tools and training they need to succeed

Conduct training on company processes, tools, and ServiceTitan software

Lead team meetings and 1:1 sessions with technicians

Promote and adhere to company vision, mission, core values, and brand

Have fun working with a vibrant, talented team!

Job Requirements:

Valid driver's license with a clean driving record

Ability to pass a comprehensive background check and drug screening

Plumbing license preferred

Strong leadership experience in managing diverse teams

Familiarity with Microsoft Office, Trello, and ServiceTitan

Proven skills in prioritizing, planning, scheduling, and administrative tasks such as permits and job tracking

Experience in coaching, mentoring, and fostering team growth

Competency in interviewing, selecting, and onboarding field team members

Strong customer service and sales skills; ability to build and maintain relationships

Excellent communication skills

Knowledge of industry products and safety/OSHA regulations

Join a team that values your skills and offers opportunities for growth and success. Apply today and become part of the Beyond Wow Plumbing family!