Job Overview
We are seeking a Client Service Representative to join our team. The ideal candidate will have a passion for customer service and excellent communication skills. This role offers the opportunity to work in a dynamic environment where you can utilize your customer service expertise.
Duties
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Collaborate with the sales team to develop strategies for increasing customer satisfaction and sales
- Manage customer accounts and maintain updated records in Salesforce
- Assist in analyzing market trends and customer feedback to improve service
- Communicate with customers through various channels including phone, email, and chat
- Provide support in project management tasks related to customer service initiatives
Qualifications
- Proven experience in customer service, sales, or account management
- Familiarity with SaaS products is a plus
- Ability to analyze data and draw insights for improving customer relationships
- Excellent communication skills both verbal and written
- Proficiency in Salesforce or other Customer Relationship Management (CRM) software is preferred
- Strong problem-solving skills and attention to detail
Join us as a Client Service Representative and be part of a team dedicated to delivering exceptional service to our valued customers. This role offers an hourly rate DOE paid weekly with an opportunity to participate in company bonuses based on customer satisfaction surveys.
Job Type: Full-time
Pay: Up to $1,200.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Happy hour
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
Ability to Relocate:
- Austin, TX: Relocate before starting work (Required)
Work Location: In person
