About the Club
Six Lakes Country Club is seeking an experienced, motived and results-driven General Manager/CAM for its Cooperative Manufactured Home Community located in North Ft. Myers, FL. Six Lakes consists of a fully developed Manufactured Home Community with 594 units, an 18-hole executive golf course, practice putting green, fitness center, two tennis courts, swimming pool, five shuffleboard courts, card room, library, billiards room, golf pro shop, 300-person hall and restaurant.
The Club is looking for an exceptional leader with hands-on leadership responsible for overseeing operational, administrative, financial, human resources and maintenance of the community. The position requires the GM to be on call 24/7 for emergency consultation in the event of incidents requiring management intervention.
GM Reports to: Club President
Supervises: Wedge Restaurant Manager; Wedge Chef; Controller; Facilities/Housekeeping Supervisor; Golf Professional; Golf Course/Park Superintendent; Administrative Assistant/Office and Compliance Manager; Community Access and Rover Supervisor
Education and/or Experience
- Bachelor’s degree from a four-year college or university; Hospitality Management major preferred.
- Experience as a Clubhouse Manager or Assistant General Manager.
- Experience working with volunteer committees preferred.
Job Knowledge, Core Competencies and Expectations
- Characteristics of a successful GM include honesty, straightforwardness, integrity, accountability, leadership and dedication.
- Able to inspire and motivate others, earn the respect of the members and employees as well as the community at large.
- Always conducts himself or herself in a responsible and professional manner while at or away from the club and encourages other staff members to do the same to reflect the proper image of the club throughout the community.
- Able to be diplomatic and tactful − yet firm − in dealing with member constituents.
- Must demonstrate interpersonal relations skills; be an excellent communicator and a competent administrator.
- Ability to set goals and objectives as well as delegate to and coach the department managers and their staff.
- Ability to manage cross-functional teams and multi-disciplinary projects.
- Displays sound judgment.
- Ability to think strategically while meeting operational and near-term objectives.
- Helps to set and maintain high standards for all facilities, services and communications.
- Knowledge of and ability to perform required role during emergency situations.
Job Summary (Essential Functions)
Serve as General Manager/CAM of the club and community. Manage all aspects of the club including its activities and the relationships between the club and its Board of Directors, members, guests, employees, community, government and industry. Coordinate and administer the club’s policies as defined by its Board of Directors. Develop operating policies and procedures and direct the work of all department managers. Implement and monitor the budget, monitor the quality of the club’s products and services and ensure maximum member and guest satisfaction. Secure and protect the club’s assets including facilities and equipment.
Essential Duties
- Implements general policies established by the Board of Directors; directs their administration and execution.
- As a partner with the Governing Board in advancing the club’s mission, the General Manager discusses with the Board issues facing the club and identifies actual or anticipated problems.
- Reports member infractions to the Board for necessary action.
- Monitors long- and short-term objectives and financial reports and, in consultation with the Controller, prepares a financial plan for the club.
- Manages club cash flow and establishes controls to safeguard funds.
- Sets the standard for effective management and demonstrates a concern for the supervision and development of the staff.
- Plans, develops and approves specific operational policies, programs, procedures, methods, rules and regulations in concert with general policies.
- In conjunction with the department supervisors, establish employee rules and regulations, work schedules, internal controls and a performance appraisal system.
- Develops, maintains and administers a sound organizational plan, initiates improvements as necessary.
- Coordinates development of operating, cash, and capital budgets according to the applicable budget calendars; monitors monthly budget and other financial statements; takes effective corrective action as required; approves invoices before payment.
- Welcomes new club members; “meets and greets” all club members as practical during their visits to the club. Develops ongoing dialogue and rapport with members through recognition, communication and follow-through.
- Provides advice and recommendations to the club’s President and committees about construction, alterations, maintenance, materials, supplies, equipment and services not provided in approved plans or budgets.
- Consistently assures that the club is operated in accordance with all applicable local, state and federal laws.
- Oversees the care and maintenance of all the club’s physical assets and facilities.
- Works with subordinate department heads to schedule, supervise and direct the work of all club employees; confers with them about personnel-related matters including compensation, job changes and performance evaluation.
- Convenes and presides over meetings with department managers and conducts regular full staff meetings.
- Participates in selected community activities to enhance the prestige of the club; broadens the scope of the club’s operation by fulfilling the public obligations of the club as a participating member of the community.
- Properly manages all aspects of the club’s activities to ensure and maintain the quality of products and services provided by the club.
- Serves as liaison between all management staff and the board.
- Writes policy and rule directives or approves those written by department heads.
- Has ultimate authority over inter-departmental matters and implements policies concerning employee-employer relations.
- Develops, maintains and disseminates a basic management philosophy to guide all club personnel toward optimal operating results, employee morale and member satisfaction.
- Prepares reports and other support material for committee and board use.
- Negotiates and recommends board approval for contracts.
- Provides for and manages use of the club’s equipment, space and materials.
- Establishes and approves workloads, work methods and performance standards.
- Maintains relations with police, fire, liquor control board, health department and other governmental agencies.
- Directs purchasing, receiving, storage, issuing, preparation and control of all products, supplies and equipment.
- Coordinates as necessary arrangements for public functions and social gatherings including seating according to protocol and special courtesies extended to members and guests.
- Ensures proper cleanliness and sanitation of all club facilities and environments.
- Performs competitive analyses on clubs and other businesses providing member alternatives through personal observations and historical reports.
- Oversees risk management programs to ensure that adequate safety measures are in place to protect members, employees and club assets.
- Handles emergencies such as fires, accidents and breaches of security or house rules promptly and in person. Emphasizes prevention through training, inspection and preventive enforcement.
- Gives direction to and works closely with vendors, outside contractors, firms and individuals providing services to the club.
- Adheres to established board media policies.
- Performs other duties and functions as the club board may direct that are consistent with this job description.
Licenses and Special Requirements
- Community Association Manager license.
Physical Demands and Work Environment
- Must be able to reach, bend, stoop, stand and lift up to 40 pounds.
- Must be able to handle hot and cold interior and outdoor conditions.
- Public speaking at meetings and events.
Employment Eligibility
All persons will be required to verify identity and eligibility to work in the United States and to complete a background check and pass a drug test.
Salary and Benefits
The salary is based on qualifications and experience. Please send your salary requirements.
Benefits include
Health, dental and vision insurance. Employer paid life insurance, hospital indemnity and long-term disability. Additional policies are available at employee’s discretion.
Vacation time and sick time
Interested candidates, please send cover letter, resume and salary requirements to:
Shirley.wheeler541@gmail.com No phone calls please.
Job Type: Full-time
Pay: $115,000.00 - $130,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Shift availability:
Work Location: In person
