We have an exciting opportunity for an innovative and results driven operations leader to serve as General Manager, Merchandise. The successful candidate will be responsible for leading all aspects of Merchandise and daily operations including the delivery of Merchandise financial goals, managing large labor and expense budgets, and leading and developing successful and inclusive leaders and Cast Members. The candidate will also serve as a change agent, taking calculated risks to integrate processes, remove barriers and align performance goals.
Responsibilities
- Lead, coach and motivate a team of salaried leaders and hourly cast members to meet and exceed revenue, guest and cast satisfaction goals
- Inspire team through a strong service orientation and a disciplined work ethic to exceed Guest expectations every day in high volume retail locations
- Oversee and manage all financial aspects of the business including revenue generation, cost containment and resource optimization
- Drive incremental operating income. Manage costs effectively with an eye for continuous improvement
- Leverage metrics and operational indicators to measure, motivate and enhance performance
- Collaborate with peers and key partners to create a seamless guest experience
- Attract and retain top talent; develop high performing teams and provide transparent and direct feedback
Required Qualifications
- Minimum of 10 years progressive hands-on operations leadership experience
- Demonstrated strong leadership skills with the ability to define a clear vision and motivate others to achieve goals
- Demonstrated ability to manage and integrate Guest, Cast and business goals to produce great results
- Proven record of savvy business judgment along with the mental agility and flexibility required in a dynamic company
- Demonstrated exceptional strategic thinking and financial skills
- Demonstrated work ethic and entrepreneurial spirit, including ability to build and implement a project plan to active ideas
- Demonstrated ability to build and foster relationships with cross functional partners and operate successfully in a matrix environment
- Demonstrated ability to lead in a collaborative style as well as communicate in an engaging and impactful manner
- Demonstrated ability to inspire and drive enthusiasm and teamwork with a commitment to excellence
- Demonstrated strong negotiating, mentoring, influencing, organizational planning and partnership skills
- Demonstrated passion and commitment to diversity and inclusion including inviting diverse perspectives, fostering an inclusive environment and supporting workforce diversity
- Possess unquestioned ethics and integrity
Preferred Qualifications
- Retail leadership experience
- Proven knowledge of the latest retail and merchandising trends
Preferred Education
- Bachelor’s degree or equivalent in Business Administration, Retail Management or related field
