Field Supervisor - HVAC
Are you excited to grow with an energetic, diverse, highly skilled HVAC company?
Altruistic AC & Heating is a locally owned HVAC company that provides professional heating, air conditioning, and indoor air quality services across the Austin area.
We are a fast-growing HVAC company looking for someone with high energy to join a team of like-minded professionals.
The person in this role will need to be self-motivated, friendly and a master at problem solving. This role requires a positive, can-do attitude who always puts the client first. The ideal candidate will have exceptional communication skills and be well-versed in relationship building.
Must be available in Austin or surrounding areas for in-person training and completing regular tasks on-site.
What you'll be doing:
- Supervise and lead Service Technicians and Installation Crew
- Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians
- Conduct ride-a-longs with technicians and provide feedback
- Ensure all repairs and installations are completed to the highest quality standards and any necessary permits are obtained
- Communicate and monitor goals
- Manage workload and schedules to best utilize manpower and maximizes profits
- Ensure technicians are being dispatched effectively - Communication with Admin team regarding dispatching feedback or adjustments
- Assist technicians with issues while in the field
- Facilitate weekly meetings
- Resolve customer issues or concerns to ensure complete satisfaction
- Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
- Ensure all team members comply with OSHA safety standards.
- Harness a safety culture
- Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business
- Manage and stay within departmental budget
- Achieve budgeted gross margin
- Meet or exceed all company goals
- Maximize lead opportunities, retain and grow Club Membership clients.
- Manage inventory, equipment and service fleet
- Review and approve new products and services
- Perform clerical duties associated with field technician paperwork, personnel evaluations, and expense reports
- Carry out additional duties assigned by the General Manager or Owner
- Obey and teach the company Code of Ethics, Team Rules, and Team Philosophy.
Skills & Requirements:
- Strong professional written and oral communication skills
- Highly organized
- Proven track record of maintaining professionalism, composure and discretion
- High school diploma or equivalent
- 6+ years of field service management experience
- Strong knowledge of HVAC
- Strong Microsoft Office Skills (Word/Excel and Outlook)
- Aptitude for organization and record-keeping
- Experience using ServiceTitan is a plus!
- Bilingual (Spanish & English) is preferred, but not required
Benefits:
- Laptop
- Cell phone
- Company vehicle
- Commission and performance-based bonuses
- 5 PTO days first year (increases after year 1) and 7 paid annual holidays after first 90 days
- Comprehensive benefits package including health, dental, and vision insurance options
- 65% of healthcare paid after the 1st of the hiring month.
Office Location: Pflugerville
Job Type: Full-time
Pay: $65,000.00 annually plus bonuses
Benefits:
- Opportunities for commission and performance-based bonuses
- 5 PTO days first year (increases after year 1) and 7 paid annual holidays after first 90 days
- Comprehensive benefits package including health, dental, and vision insurance options
- 65% of healthcare paid after 90 days on the company plan
- 401(k)
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed
