There are few service companies that keep workplace culture at the top of their priority list. Fortunately, we have a tremendous opportunity at such a company. We are actively seeking a Plumbing Manager for a plumbing service company – one that has been in the Dallas area for decades.
Creating a company culture that focuses on the overall well-being and happiness of employees maintains organizational consistency and builds a well-oiled workforce. In addition to increasing productivity and profits, a healthy organizational culture saves money by retaining employees. If this resonates with you, please read on.
The role of this Plumbing Manager is to organize, coordinate, direct, and maintain the service technicians as well as the scheduling and coordination of service operations in the field. Further, this person must maintain a cohesive relationship between the sales, install and service department while providing process and technical support to service technicians.
If you are a leader who people naturally tend to follow because you are true to what you believe in and act consistently on your beliefs, even when your actions may not be popular, we would love to hear from you. We are seeking a resilient, courageous leader.
What’s in It for You
- $85,000 annual salary.
- Up to an additional $25,000 bonus.
- Medical and Dental – employee and family coverage.
- 401(k) - 100% match up to 4%.
- Paid Vacation.
- Life insurance (no cost to employees, company paid).
- Long term disability insurance (no cost to employees, company paid).
Overall Responsibilities
- Manage the technical training and retention of plumbing service team.
- Work alongside General Manager to create more of a retail service level offering options to customers.
- Coordinates with sales, dispatch, and service lead coordination team to ensure that all technicians meet customer needs and promote leads to office.
- Ensuring all trucks are properly stocked for service and ready prior to work commencing.
- Acting as the main point of communication between the field and the office on technical matter.
- Managing the work schedules for field technicians and on call schedule and ensuring have the right balance of different types of technicians.
- Reviewing problem dispatches and resolving issues.
- Providing technical and work ethic leadership to service technicians.
- Investigating and resolving customer complaints.
- Ensuring that safety policies including driver safety are strictly adhered to.
Daily Responsibilities
- Make sure all plumbing technicians arrive for first appointment by 8:30 AM.
- Make sure plumbing service technician are set up with proper time and job expectations for the day.
- Provide real time “Face Time” training to plumbing technicians in the field including ride-alongs.
- Follow up with customers and make sure all customer complaints are handled appropriately and promptly.
- Manage service technicians which includes reviewing and discipline.
- Coordinate crew sickness and vacation days to maintain a proper field staff.
- Participate in the recruiting, retention, and termination technicians.
- Manage employees training along with enforcing employee adherence to company’s high level of customer care.
- Meet weekly with Service Technicians to review operations, opportunities, issues, and improvements.
- Ensure that field policies and procedures are being followed and maintained.
- Ensure all payments are received and posted.
- Train and review field employees as needed.
- Communicate with all department employees to ensure efficient workflow.
- Review dispatches daily to ensure productivity and efficiency.
- Review weekly labor billing report with general manager for profitability and productivity.
- Be a brand ambassador and always reflect company core values.
Experience
- 3+ years management experience in retail/services environment.
- 3+ years in sales with training in soft skills.
- Exposure to working with plumbing technicians either through home services or construction.
- Managed a team of 12+ employees.
- Prior experience with Service Titan strongly preferred.
Attributes
- Trustworthy and dependable.
- Excellent communication skills.
- Expert at setting clear expectations.
- Able to hold people accountable.
- Inspires and empowers others.
- Actively listens to one’s team.
- Demonstrates integrity.
- Communicates authentically
- Leads by example.
- Not afraid to make tough decisions when necessary.
In summation, we are in search of a Plumbing Manager whose personal demeanor conveys leadership and authority and engenders trust and respect. This individual should have a positive and influential work history - this means this leader is a strong believer in processes, doing things the correct way, respecting others, and a has laser sharp focus on driving oneself and the team to success.
Thank you for considering the Plumbing Manager position for this home services company, which is an equal opportunity employer. We look forward to hearing from you
Job Type: Full-time
Pay: $85,000.00 - $110,000.00 per year
Work Location: In person
