Alive and Well General Manager

Alive and Well • Full-time • Austin, TX, US • $80k - $95k / year • 2m ago

Alive and Well is an integrative wellness center and functional medicine clinic. We offer a wide variety of health services, including functional medicine consultations, in-depth lab testing, spa services, holistic therapies, IV vitamin therapy, hyperbaric therapy, and compounding pharmacy that includes a wide range of pharmaceutical grade supplements.

Alive and Well has 3 locations – Austin, Dallas and Boulder, plus one corporate wellness location in Austin.

We are seeking an experienced General Manager for the Austin Wellness Center location. This individual will exude extraordinary leadership skills and feel confident and heartfelt in their ability to lead an exceptional Hospitality team. Our environment is one that is transformative, healing, and empowering to our guests' well-being. The General Manager will be integral in continuing to set this tone for the full facility.

This candidate will have a strong ability to multi-task, oversee, organize, strategize, and manage day-to-day operations. The ideal candidate is adept at both relationship building with guests and managing operational details of a bustling facility.

Responsibilities:

Support a guest experience that is of high excellence and authentic compassion
Bring a consistent awareness to the Core Values of Alive and Well and attempt to live them as a role model and leader
Collaborate with Hospitality and Spa assistant managers on hiring, training and performance reviews
Support and offer feedback to Hospitality and Spa staff as needed through group or one-on-one meetings
The ability to be highly organized and anticipate the needs of the center including guests and staff
Oversee operational needs within the wellness center related to facilities, holistic therapies, spa services, housekeeping, and the general needs of the center
Oversee the IV Vitamin procedures and protocols. Strategize on training and hiring with the lead nurse
Oversee the EB02 protocol operationally. The Hosp manager oversees the schedule but the GM supports the guests, NP and RN.
Ensure that the staffing schedule is smooth and well organized based on the needs of the day / week
Coordinate special events for IV Vitamin Therapy as they arise along with Asst managers
Coordinate / lead quarterly Hospitality meetings
Understand and function effortlessly the company’s software systems (training will be provided): Mind Body and Cerbo
Demonstrate the ability to think creatively and offer ideas on how best to support memberships, new initiatives and monthly marketing promotions
Creating quarterly goals for the Wellness Center that focus on both staff, the guest experience, and financial targets
Attend weekly Leadership Meetings with the CEO and other company executives
Be aware of the “weekly numbers” that the executive leadership team reviews and provide insight and understanding on what is impacting those numbers.
Interface and collaborate with other department managers on how best to support the flow of the center and teams.
Work hand in hand with the Hospitality Manager to support the Hospitality Team through the delegation of key responsibilities that assist the team in cultivating a smooth guest experience.
Support the Hospitality Manager / Project Coordinator in ensuring that HR functions are taken care of within the team
Assign important projects to the Project Coordinator that help support the Hospitality Team
Spa Services – In combination with the Hospitality Manager oversee our spa services that include massage, acupuncture, facials, derma shape and colon hydrotherapy.
Ensure that supplies are order in a timely manner by the Project Coordinator
Support spa therapist scheduling with the Project Coordinator

Qualifications:

Bachelor’s degree or equivalent experience in a Health and Wellness field or within the Hospitality industry
3 + years of experience in a leadership capacity and the ability to manage an exceptional team of talent, skill and heart
Proven track record of managing a team in a hospitality or spa management role
Innovative and creative in ideas and inspiration that can elevate the center
Exceptional communication skills and the ability to stay present with staff and guests when multi-tasking
Please attach a cover letter with your resume. You can also send through email to aelkins@aliveandwell.health

Salary: $80,000-$95,000 based on experience

Benefits: