Hotel Maintenance Manager

Hilton Garden Inn Chandler Downtown • Full-time • Chandler, AZ, US • $50k - $60k / year • 2m ago

JOB SUMMARY

At HCW Hospitality, maintaining excellence is key to delivering exceptional guest experiences. As a Chief Engineer, you’ll lead our engineering team in keeping our hotel running smoothly and efficiently. Your expertise will ensure that every guest enjoys a safe, comfortable, and seamless stay.

WHAT YOU'LL DO

As a Maintenance Manager, you’ll be responsible for the overall maintenance and operation of the hotel. In this role, you will:

Lead and manage the engineering team, providing direction and support.
Oversee all maintenance and repair projects, ensuring safety and compliance.
Develop and implement preventive maintenance programs to extend the life of hotel assets.
Monitor energy usage and manage utility systems to optimize efficiency.
Respond to guest requests and resolve maintenance issues promptly and professionally.
Collaborate with other departments to ensure seamless hotel operations.
Take on additional duties as assigned by management to support the smooth operation of the hotel.

WHAT YOU BRING

We’re looking for a skilled and proactive leader who takes pride in maintaining excellence. To excel in this role, you’ll need:

At least 5 years of experience in engineering or maintenance management, preferably in a hotel setting.
Strong leadership and communication skills.
Extensive knowledge of building systems, including HVAC, electrical, plumbing, and mechanical.
A commitment to safety, with experience in OSHA regulations and safety standards.
The ability to troubleshoot and resolve issues efficiently.
Flexibility to work varied hours, including nights, weekends, and holidays.

JOIN HCW HOSPITALITY

At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that’s committed to making every moment count.

Build your future with us at HCW Hospitality, where excellence isn’t just expected—it’s celebrated. We’re an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Requirements

At HCW Hospitality, our focus is providing the best service to our guests every stay, every time. We are a relationship-driven organization that prides itself on creating and fostering those relationships with our employees, guests, vendors and community. With 12 current hotels in four states (and more in the pipeline), the growth opportunities to elevate your career to new heights are limitless.

Job Summary:

The Maintenance Manager is responsible for ensuring proper operations, maintenance, service and repair of all equipment, while supporting the HCW Hospitality goals of guest satisfaction, cost control and profitability. He/she is also responsible for overseeing and participating in the Preventative Maintenance program, ensuring that all rooms and public space meet HCW Hospitality standards.

Job Duties & Functions:

Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
Maintain regular attendance in compliance with HCW Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Comply at all times with HCW Hospitality standards and regulations to encourage safe and efficient hotel operations.
Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid
Train and supervise the hourly Engineering staff and coordinate all scheduling.
Review Engineering staff's worked hours for payroll compilation and submit to accounting on a timely basis.
Focus the Engineering Department on their role in contributing to the guest service scores.
Motivate, coach, counsel and discipline all Engineering personnel according to HCW Hospitality standards.
Prepare and conduct all Engineering interviews and follow hiring procedures according to HCW Hospitality standards.
Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to HCW Hospitality standards.
Respond to employee emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available (with Housekeeping Manager).
Establish ongoing training for all departments especially Housekeeping, Front Desk and Kitchen to maintain basic upkeep of their departments and equipment.
Adhere to budgeted or re-forecasted expense allotments, using proper procedures for all purchases and keep all necessary items (light bulbs, name tags, etc.) stocked.
Coordinate all inspections of the fire safety systems, including extinguishers, smoke alarms, etc., to maintain proper safety standards.
Manage energy expenses and continually work towards energy conservation.
Participate in required M.O.D. coverage as scheduled.
Ensure that the Preventative Maintenance program is implemented and administered according to HCW Hospitality standards.
Evaluate and spot check the work of all staff and contractors or outside laborers.
Handle guestroom maintenance requests in a timely manner.
Maintain files of and be familiar with all operational manuals and warranty agreements for equipment.
Immediately follow up on any alarms to determine the exact location and cause; determine emergency status and report to General Manager, Assistant General Manager and/or Area Chief Engineer.
Ensure that employees are at all times attentive, friendly, courteous and helpful to guests, all other employees and managers.
Act as emergency contact person.
Participate in operating hotel shuttle van as required by group needs.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Ensure that pool and spa are in compliance with area health codes.
Use proper two-way radio etiquette at all times when communicating with other employees; Ensure the proper use of radio etiquette within department.
Chair Safety Committee, as well as help coordinate fire drills and the training of all employees on safety procedures.
Establish and maintain key control system.
Be familiar with the organization of HCW Hospitality Hotels and know the function of each department.
Conduct daily property tour of the hotel and exterior perimeter for debris and trash removal; Check the lighting and irrigation periodically.
Perform any other duties as requested by the General Manager or Area Chief Engineer.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

As the hotel operates 24/7/365, do you have open availability to cover any shifts as dictated by business demands along with responding to any hotel emergencies as they arise?

Experience: