Country:
United States of America
Location:
CAF25: CCS-Tampa, FL 3901 Coconut Palm Drive, Suite 100, Tampa, FL, 33619 USA
Carrier is the leading global provider of healthy, safe, and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About this role:
Carrier Commercial Service has an opening for an experienced Service Operations Lead for our Tampa, FL location.
The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.
RESPONSIBILITIES:
- Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
- Proactively monitor, pursue, and assist with the selling of field service and repair opportunities to ensure pull-through revenue goals are met
- Assist leadership in driving on time, within budget completing service jobs
- Manage all time charged to jobs including Procard transactions (billable vs non-billable)
- Manage accounts receivable and assist with the resolution of customer billing disputes
- Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
- Manage warranty and startup jobs
- Complete booking of new jobs and set up billing plans
- Review open orders daily to ensure timely completion of jobs
- Ensure timely and accurate billing of projects, service contracts, T&M, and fixed-price jobs
- Ops lead is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
- Ops lead is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.
Required Qualifications
- A High School diploma required
- 2+ years of Customer Service experience
Preferred Experience/Qualifications
- 2+ years of relevant HVAC service industry experience preferred
- Strong experience in Microsoft Office Suite, Salesforce, and SAP
- Bachelor's degree in Business Management or relevant field preferred
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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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