Pay Scale: $74,200 - $137,800 Annually. The pay listed is the salary range for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
Position Summary
Under the supervision of the Operations Manager, the Service Supervisor will have a role as a team member with service, sales and operations management to insure that field technicians are meeting the obligations/service & delivery standards that ABM Building and Energy Solutions has been contracted to perform.
Essential Duties
- Manages staff in accordance with ABM employee relations policies, recommends salary changes, conducts performance reviews, counsels and disciplines as necessary; communicates and administers ABM personnel policies.
- Ensure all invoicing is completed by required deadline dates.
- Support the performance of the branch operations including, planned and unplanned maintenance/service call and project/retrofit delivery requirements.
- Support customer satisfaction initiatives.
- Maintain awareness of high credit risk customer and obtain approval from your service manager prior to authorizing service.
- Ensure compliance to all safety and health rules and regulations, company policies/employee handbooks, and contracting requirements.
- Ensure compliance to all NEC, OSHA, State Department and Labor Department policies, codes and guidelines.
- Foster an environment that promotes timely communication and teamwork between Sales and Service.
- Perform other duties as assigned.
- Job duties may be modified at any time.
Requirements
- High School Diploma or GED is required. EPA certified is a PLUS.
- Five (5) plus years’ experience in HVAC service operations.
- Five (5) years of experience in HVAC/Mechanical maintenance installation, general electrical service work, for commercial, industrial, and retail preferred.
- Proven success managing skilled trade personnel (HVAC Technicians)
- Microsoft Office 2007/2010 (SharePoint, Outlook, PowerPoint, Word, Excel, OneNote) intermediate experience required.
- Valid Driver’s License with an insurable good driving record, required.
- Flexible schedule to include working nights and weekends, required.
- Outstanding written and oral communication skills.
- Ability to be proactive, bring forth ideas, attention to detail, quality and quantity of work are critical.
- Must be well organized, hard worker, great attitude and a team player.
- Ability to learn and understand technical terms.
- Use GPS system in conjunction of Field Services Automation to optimize field workforce efficiency.
- Ability to understand standard contractual agreements.
- Ability to do travel in local market
- Vehicle allowance available.
